Fulfilment Manager jobs
One of the most important roles in the customer satisfaction drive, the fulfilment manager is in charge of making sure clients’ orders are received on time and that they get the correct orders. With some high-pressure industries such as construction, this could not be more important as many construction contractors use just-in-time deliveries to cut down on on-site storage; but it is vital that all the components arrive in the correct order.
Working with a team of consultants, the fulfilment manager will oversee every delivery from warehouse to customer, ensuring that the orders make it out on time. Sometimes clients will alter their orders, and it will be the fulfilment manager’s ultimate responsibility to make sure the IT system is kept up to date to reflect changes. As the actual orders will be processed by his or her team in the office and the warehouse, good management is required to keep things running smoothly using a light touch.
When errors do occur, the fulfilment manager will be responsible for its rectification; this might involve meeting the client to discuss compensation and giving assurances that the issue has been systematically removed.
The skills required
All conversations and communications with clients will need to be logged and acted upon, and as this will be done digitally, it will be absolutely necessary for the fulfilment manager to be comfortable with a range of IT solutions, particularly CRM systems and similar. Records of communications might be required to be pulled out in an instant should there be a dispute.
The role also requires great communication skills and an ability to work under pressure, as the time-sensitive nature of many of the deliveries will make failure expensive and could potentially harm the employer/client relationship.
Fulfilment Manager Jobs in Rugby
The Warwickshire town of Rugby has several associations that make it well known, but by far the most notable is the game of rugby, which was supposedly invented when a boy, Webb Ellis, at school picked up the ball in a game of football in 1823 and ran with it (although some sport historians dispute the likelihood of this being true). The school in question was Rugby School, a public school that started off as a charitable place of education for local boys and ended up rather more exclusive.
The town is about as central in England as it’s possible to be. It’s located about 11 miles (18 km) east of Coventry, 18 miles (30 km) south of Leicester and 17 miles (28 km) north west of Northampton. Rugby is extremely well served by road and rail. It is surrounded to its north, east and south by the M6, M1 and M45 respectively, and has rail links to all the major metropolitan regions, a reminder of its importance in the railway golden age, when it was a key junction and engineering works.
Rugby might have a rather genteel image, and is quite a tourist magnet thanks to its beautiful Victorian architecture, but in reality it’s quite an industrialised town. It has log been a centre of engineering; the first jet engine was built there and the turbine tradition lives on today in the shape of a major Alstom plant and the Rolls Royce plc plant just up the road in Ansty. The town is also associated with cement making. Rugby is a good place to look for Fulfilment Manager work as it has diversified into being a centre of distribution thanks to its transport links, but also because of its industry in the town and nearby.
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To find out more about how Cast UK can help you recruit a Fulfilment Manager for your business or find you a job as a Fulfilment Manager then contact one of our consultant team on 0333 121 3345.
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