Fulfilment Manager jobs
One of the most important roles in the customer satisfaction drive, the fulfilment manager is in charge of making sure clients’ orders are received on time and that they get the correct orders. With some high-pressure industries such as construction, this could not be more important as many construction contractors use just-in-time deliveries to cut down on on-site storage; but it is vital that all the components arrive in the correct order.
Working with a team of consultants, the fulfilment manager will oversee every delivery from warehouse to customer, ensuring that the orders make it out on time. Sometimes clients will alter their orders, and it will be the fulfilment manager’s ultimate responsibility to make sure the IT system is kept up to date to reflect changes. As the actual orders will be processed by his or her team in the office and the warehouse, good management is required to keep things running smoothly using a light touch.
When errors do occur, the fulfilment manager will be responsible for its rectification; this might involve meeting the client to discuss compensation and giving assurances that the issue has been systematically removed.
The skills required
All conversations and communications with clients will need to be logged and acted upon, and as this will be done digitally, it will be absolutely necessary for the fulfilment manager to be comfortable with a range of IT solutions, particularly CRM systems and similar. Records of communications might be required to be pulled out in an instant should there be a dispute.
The role also requires great communication skills and an ability to work under pressure, as the time-sensitive nature of many of the deliveries will make failure expensive and could potentially harm the employer/client relationship.
Fulfilment Manager Jobs in Oxfordshire
Sharing borders with Warwickshire, Buckinghamshire, Berkshire, Northamptonshire, Wiltshire and Gloucestershire, Oxfordshire is a county in the south-east.
Home to major settlements like Oxford, Witney, Didcot, Chipping Norton and Bicester, the county is a fabulous choice for those seeking Fulfilment Manager opportunities.
The region has long been an important centre for education, and it is the location of the oldest university in the English-speaking world - and one of the best renowned - the University of Oxford. Established in 1167, these days the institution is responsible for much of the economic growth in the county.
Besides the students and tourism that the university brings to the region, it has also attracted a number of biotechnology businesses. Other large companies in Oxford include publishing houses Oxford University Press and Wiley-Blackwell, while the automotive industry is also thriving, with the headquarters of Morris Motors based in the city, along with a production site for Mini.
Beyond the dreaming spires of Oxford, the rest of the county is also thriving.
Didcot Power Station, for example, supplies energy to the National Grid, while other well-known companies include Kraft Foods, Wychwood Brewery and the Chipping Norton Recording Studios It's also the location of the Diamond Light Source synchrotron - a particle accelerator.
Popular locations
Cast UK’s logistics opportunities
Cast UK is a consultancy with jobs in every county and every city of the UK, so if you’re moving home, take a look at the positions available in your new area. If you’re simply looking for a career change, we’ve got dozens of jobs at any given time, and plenty of clients who might be looking for just your skills.
Our founder members and consultants are all logistics, procurement and supply chain backgrounds, so we have great knowledge of what employers and candidates are looking for in their staff and employers respectively. Employers often ask us to look for candidates they have confidence that we’ll help them find the most appropriate people for their positions.
So why not get in touch? Once we have your details, we’ll be able to start looking for great jobs that match your skills.
To find out more about how Cast UK can help you recruit a Fulfilment Manager for your business or find you a job as a Fulfilment Manager then contact one of our consultant team on 0333 121 3345.
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