Fulfilment Manager jobs
One of the most important roles in the customer satisfaction drive, the fulfilment manager is in charge of making sure clients’ orders are received on time and that they get the correct orders. With some high-pressure industries such as construction, this could not be more important as many construction contractors use just-in-time deliveries to cut down on on-site storage; but it is vital that all the components arrive in the correct order.
Working with a team of consultants, the fulfilment manager will oversee every delivery from warehouse to customer, ensuring that the orders make it out on time. Sometimes clients will alter their orders, and it will be the fulfilment manager’s ultimate responsibility to make sure the IT system is kept up to date to reflect changes. As the actual orders will be processed by his or her team in the office and the warehouse, good management is required to keep things running smoothly using a light touch.
When errors do occur, the fulfilment manager will be responsible for its rectification; this might involve meeting the client to discuss compensation and giving assurances that the issue has been systematically removed.
The skills required
All conversations and communications with clients will need to be logged and acted upon, and as this will be done digitally, it will be absolutely necessary for the fulfilment manager to be comfortable with a range of IT solutions, particularly CRM systems and similar. Records of communications might be required to be pulled out in an instant should there be a dispute.
The role also requires great communication skills and an ability to work under pressure, as the time-sensitive nature of many of the deliveries will make failure expensive and could potentially harm the employer/client relationship.
Fulfilment Manager Jobs in High Wycombe
The Buckinghamshire town of High Wycombe might sound like a sleepy village with a cricket pitch and a pub, but it’s actually a large town that’s quite industrialised, especially for a southern town. In the past it has been known as a mill town and a paper making centre, but it is probably its furniture workshops for which it became best known. Thousands of terraced homes were built for the workers, and by the middle of the nineteenth century High Wycombe rivalled the towns around Manchester for its industriousness, but also for its squalor. A major redevelopment was carried out in the 1920s to bring habitation up to modern standards. During the Second World War, RAF Bomber Command was based in the town, and was joined in 1942 by the United States’ equivalent.
Although the actual town of High Wycombe has a population of around 75,000, it is part of an amalgamation of smaller towns whose population totals around 120,000. The town is on the M40, about halfway between the centre of London and Oxford.
High Wycombe might have had its ups and downs economically, but it appears to be on the up at the moment, and Fulfilment Manager jobs have been found in the area. With excellent road and rail links to London and Oxford, it’s a natural place for a distribution centre. Its status as something of a commuter town also means there’s a lot of movement of goods into High Wycombe.
Popular locations
Cast UK’s logistics opportunities
Cast UK is a consultancy with jobs in every county and every city of the UK, so if you’re moving home, take a look at the positions available in your new area. If you’re simply looking for a career change, we’ve got dozens of jobs at any given time, and plenty of clients who might be looking for just your skills.
Our founder members and consultants are all logistics, procurement and supply chain backgrounds, so we have great knowledge of what employers and candidates are looking for in their staff and employers respectively. Employers often ask us to look for candidates they have confidence that we’ll help them find the most appropriate people for their positions.
So why not get in touch? Once we have your details, we’ll be able to start looking for great jobs that match your skills.
To find out more about how Cast UK can help you recruit a Fulfilment Manager for your business or find you a job as a Fulfilment Manager then contact one of our consultant team on 0333 121 3345.
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