Fulfilment Manager jobs
One of the most important roles in the customer satisfaction drive, the fulfilment manager is in charge of making sure clients’ orders are received on time and that they get the correct orders. With some high-pressure industries such as construction, this could not be more important as many construction contractors use just-in-time deliveries to cut down on on-site storage; but it is vital that all the components arrive in the correct order.
Working with a team of consultants, the fulfilment manager will oversee every delivery from warehouse to customer, ensuring that the orders make it out on time. Sometimes clients will alter their orders, and it will be the fulfilment manager’s ultimate responsibility to make sure the IT system is kept up to date to reflect changes. As the actual orders will be processed by his or her team in the office and the warehouse, good management is required to keep things running smoothly using a light touch.
When errors do occur, the fulfilment manager will be responsible for its rectification; this might involve meeting the client to discuss compensation and giving assurances that the issue has been systematically removed.
The skills required
All conversations and communications with clients will need to be logged and acted upon, and as this will be done digitally, it will be absolutely necessary for the fulfilment manager to be comfortable with a range of IT solutions, particularly CRM systems and similar. Records of communications might be required to be pulled out in an instant should there be a dispute.
The role also requires great communication skills and an ability to work under pressure, as the time-sensitive nature of many of the deliveries will make failure expensive and could potentially harm the employer/client relationship.
Fulfilment Manager Jobs in Hertfordshire
Sharing a border with Bedfordshire, Buckinghamshire, Cambridgeshire and Essex, as well as Greater London, Hertfordshire is one of the Home Counties.
It is a popular location for commuters to the capital, with mainline rail services to Euston Station and the Metropolitan line. It also offers a wealth of choice for those seeking Fulfilment Manager vacancies.
During its long history, Hertfordshire was home to the Romans and Normans; in the Industrial Revolution the region benefited significantly from its proximity to London and its population increased dramatically.
Settlements within Hertfordshire include Hertford, Hitchin, Hemel Hempstead, Watford, and Letchworth, which became the world's first garden city in 1903. What's more, Stevenage was the first to redevelop as part of the New Towns Act 1946.
Since the 1920s, Hertfordshire has played an important part in the British Film Industry, with a number of studios in Elstree. Television programmes such as Big Brother UK and EastEnders are filmed there, while Leavesden Studios has been responsible for the filming of blockbuster franchises like Harry Potter and James Bond.
In addition, a variety of well known companies have headquarters or large facilities in Hertfordshire in industries ranging from retail to pharmaceuticals and hospitality to aerospace. These include Tesco, GlaxoSmithKline, JD Wetherspoon, BAE Systems, T-Mobile, Ocado, Camelot, TK Maxx, Costco and Balfour Beatty.
Popular locations
Cast UK’s logistics opportunities
Cast UK is a consultancy with jobs in every county and every city of the UK, so if you’re moving home, take a look at the positions available in your new area. If you’re simply looking for a career change, we’ve got dozens of jobs at any given time, and plenty of clients who might be looking for just your skills.
Our founder members and consultants are all logistics, procurement and supply chain backgrounds, so we have great knowledge of what employers and candidates are looking for in their staff and employers respectively. Employers often ask us to look for candidates they have confidence that we’ll help them find the most appropriate people for their positions.
So why not get in touch? Once we have your details, we’ll be able to start looking for great jobs that match your skills.
To find out more about how Cast UK can help you recruit a Fulfilment Manager for your business or find you a job as a Fulfilment Manager then contact one of our consultant team on 0333 121 3345.
Contact us