ERP Systems Support Analyst
No matter how well implemented and run an ERP solution is, without constant monitoring and support it can slowly become overburdened and ineffective. An ERP support analyst is there to ensure everything is running as it should be by studying usage data, keeping on top of upgrades and managing the database and user support queries.
The role can be either technical, helping the main IT team to keep the system running properly, or perhaps working within another department, such as finance or whatever group of people is using the ERP solution. It will involve support in the normal sense – i.e. dealing with users’ complaints, queries and feedback – but with slightly more depth, for example analysing the way users interact with the solution to recommend add-ons or upgrades, and calculating trajectories to better plot future needs for the system.
The role is usually in-house, but it’s not uncommon for companies to let the ERP support analyst work remotely, so if that’s important to you, it’s worth mentioning – it also allows you to work for companies all over the world.
The skills required
Naturally, for any ERP system support role, you’re going to need to know ERPs inside out, but specifically the one that’s used in the company in question. With the complexity and add-on ecosystems that some of the top solutions have, you’re going to need to have plenty of experience dealing with the back end, preferably in a support role.
Any kind of IT support needs a good blend of system knowledge and communications skills. It’s always better to explain to users how they can solve a recurring issue than to simply go and fix it yourself, as it makes less work for yourself and the company, and makes the staff more efficient workers going forward. Blending the technical and the personal is key to making a success of this job.
ERP Systems Support Analyst Jobs in Slough
Located in Berkshire, Slough is 22 miles west of London and ten miles from Heathrow airport. The borough is well-placed for travel to other parts of the country - or indeed other parts of the world - and it offers a wide range of options for those seeking ERP Systems Support Analyst vacancies.
Until the 1800s, Slough was mainly an agricultural area with apple orchards and plant nurseries. It was also known for brick manufacture. In fact, the blocks used to build Eton College all came from Slough. However, after the Great Western Railway was built, this part of the economy began to decline and industry was on the rise.
The Slough Trading Estate was established in 1920 and was one of the earliest examples of this kind of commercial property in the UK. At the time, it was used for repairing and reselling ex-army vehicles, after the first world war, and was home to a number of factories.
Since the mid 1990s, Slough's economy has shifted from manufacturing to information technology and the majority of the factories have since been shut down and replaced with offices.
Today, the Slough Trading Estate is the largest of its type in Europe, with more than 600 buildings, 500 companies and around 20,000 people working there on a daily basis. Current resident businesses include Mars, Fiat, LG, Ferrari, Fullers Logistics, Stanley Black and Decker and Telefonica O2.
In addition, Slough is home to various financial and business services organisations, while health and education are also responsible for a significant portion of the region's employment opportunities.
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Looking for ERP support work or workers?
Whether you’re a business looking to fill ERP support roles or an expert in search of a career change, Cast UK should be your first port of call.
Employers can take advantage of our list of highly motivated and expert candidates, with all the skills you could ever wish for in an ERP analyst with support experience. Our knowledgeable staff can match you up with those looking to change their careers in every location imaginable, so please call us on 0333 121 3345 today.
If you’re one of the ERP support experts who’s looking for such a role, it’s great to know that these kinds of jobs come up all the time at Cast UK, and there’s a good chance there’s a company looking for your talents right now. Please register with us and we’ll start making
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