ERP Systems Support Analyst
No matter how well implemented and run an ERP solution is, without constant monitoring and support it can slowly become overburdened and ineffective. An ERP support analyst is there to ensure everything is running as it should be by studying usage data, keeping on top of upgrades and managing the database and user support queries.
The role can be either technical, helping the main IT team to keep the system running properly, or perhaps working within another department, such as finance or whatever group of people is using the ERP solution. It will involve support in the normal sense – i.e. dealing with users’ complaints, queries and feedback – but with slightly more depth, for example analysing the way users interact with the solution to recommend add-ons or upgrades, and calculating trajectories to better plot future needs for the system.
The role is usually in-house, but it’s not uncommon for companies to let the ERP support analyst work remotely, so if that’s important to you, it’s worth mentioning – it also allows you to work for companies all over the world.
The skills required
Naturally, for any ERP system support role, you’re going to need to know ERPs inside out, but specifically the one that’s used in the company in question. With the complexity and add-on ecosystems that some of the top solutions have, you’re going to need to have plenty of experience dealing with the back end, preferably in a support role.
Any kind of IT support needs a good blend of system knowledge and communications skills. It’s always better to explain to users how they can solve a recurring issue than to simply go and fix it yourself, as it makes less work for yourself and the company, and makes the staff more efficient workers going forward. Blending the technical and the personal is key to making a success of this job.
ERP Systems Support Analyst Jobs in Buckinghamshire
One of the London Home Counties, Buckinghamshire also shares a border with Berkshire, Oxfordshire, Bedfordshire, Hertfordshire and Northamptonshire. It's a popular choice for those seeking ERP Systems Support Analyst vacancies and offers a wealth of opportunities - for those who wish to live and work in the area, or commute to the capital.
During the industrial revolution, the region was known for its lace making and it's said that Queen Victoria used the delicate material for her pillows. After the arrival of the railway, furniture and paper production both took off in Buckinghamshire and heavy industry like the manufacture of train carriages was also big business.
Indeed, the 19th century was extremely lucrative for Buckinghamshire, and evidence of this can still be seen today in the many beautiful Victorian buildings that are spread across the county.
These days, Buckinghamshire's economy is mainly based in the service sector and studies have shown that it's one of the best places to live in the UK, with one of the highest life expectancies and some of the best school results in the country.
The region is still used for a lot of agricultural production, while furniture manufacture and pharmaceuticals are also major sources of employment.
What's more, the world-famous Pinewood Studios are located in Buckinghamshire. This studio has been the location of filming for a variety of big-name productions, including several James Bond films, the Superman franchise, Batman Returns and scenes from Peter Jackson's The Hobbit.
Popular locations
Looking for ERP support work or workers?
Whether you’re a business looking to fill ERP support roles or an expert in search of a career change, Cast UK should be your first port of call.
Employers can take advantage of our list of highly motivated and expert candidates, with all the skills you could ever wish for in an ERP analyst with support experience. Our knowledgeable staff can match you up with those looking to change their careers in every location imaginable, so please call us on 0333 121 3345 today.
If you’re one of the ERP support experts who’s looking for such a role, it’s great to know that these kinds of jobs come up all the time at Cast UK, and there’s a good chance there’s a company looking for your talents right now. Please register with us and we’ll start making
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