ERP Systems Support Analyst
No matter how well implemented and run an ERP solution is, without constant monitoring and support it can slowly become overburdened and ineffective. An ERP support analyst is there to ensure everything is running as it should be by studying usage data, keeping on top of upgrades and managing the database and user support queries.
The role can be either technical, helping the main IT team to keep the system running properly, or perhaps working within another department, such as finance or whatever group of people is using the ERP solution. It will involve support in the normal sense – i.e. dealing with users’ complaints, queries and feedback – but with slightly more depth, for example analysing the way users interact with the solution to recommend add-ons or upgrades, and calculating trajectories to better plot future needs for the system.
The role is usually in-house, but it’s not uncommon for companies to let the ERP support analyst work remotely, so if that’s important to you, it’s worth mentioning – it also allows you to work for companies all over the world.
The skills required
Naturally, for any ERP system support role, you’re going to need to know ERPs inside out, but specifically the one that’s used in the company in question. With the complexity and add-on ecosystems that some of the top solutions have, you’re going to need to have plenty of experience dealing with the back end, preferably in a support role.
Any kind of IT support needs a good blend of system knowledge and communications skills. It’s always better to explain to users how they can solve a recurring issue than to simply go and fix it yourself, as it makes less work for yourself and the company, and makes the staff more efficient workers going forward. Blending the technical and the personal is key to making a success of this job.
ERP Systems Support Analyst Jobs in Middlesex
One of the smallest of England's historic counties, Middlesex was abolished in the 1960s and most of the region became part of the Greater London area.
The London boroughs that are today known as Barnet, Ealing, Haringey, Hounslow, Hillingdon, Enfield, Brent, and Richmond upon Thames, were once part of Middlesex. While other counties that absorbed bits of the region included Hertfordshire, Surrey and Berkshire.
These days, the area that was once known as Middlesex is thriving, and it benefits greatly from its proximity to the capital. It's also a great place to find ERP Systems Support Analyst vacancies.
Most of the economy of the area is based in retail and the service sector. The UK headquarters of McDonald's is located in East Finchley, while other companies that call the region home include GlaxoSmithKline, British Sky Broadcasting, Sega Europe, JCDecaux and Guoman Hotel Management.
Fuller's Brewery is located in Chiswick and Cadbury plc has head offices in Uxbridge. What's more, the region, which is very close to Heathrow Airport, is home to a number of aviation companies including British Airways, Air France, KLM and Menzies Aviation.
Middlesex is also an important location for sport, with two of England's largest sporting arenas - Wembley and Twickenham - within its old boundaries.
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Looking for ERP support work or workers?
Whether you’re a business looking to fill ERP support roles or an expert in search of a career change, Cast UK should be your first port of call.
Employers can take advantage of our list of highly motivated and expert candidates, with all the skills you could ever wish for in an ERP analyst with support experience. Our knowledgeable staff can match you up with those looking to change their careers in every location imaginable, so please call us on 0333 121 3345 today.
If you’re one of the ERP support experts who’s looking for such a role, it’s great to know that these kinds of jobs come up all the time at Cast UK, and there’s a good chance there’s a company looking for your talents right now. Please register with us and we’ll start making
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