ERP Systems Support Analyst
No matter how well implemented and run an ERP solution is, without constant monitoring and support it can slowly become overburdened and ineffective. An ERP support analyst is there to ensure everything is running as it should be by studying usage data, keeping on top of upgrades and managing the database and user support queries.
The role can be either technical, helping the main IT team to keep the system running properly, or perhaps working within another department, such as finance or whatever group of people is using the ERP solution. It will involve support in the normal sense – i.e. dealing with users’ complaints, queries and feedback – but with slightly more depth, for example analysing the way users interact with the solution to recommend add-ons or upgrades, and calculating trajectories to better plot future needs for the system.
The role is usually in-house, but it’s not uncommon for companies to let the ERP support analyst work remotely, so if that’s important to you, it’s worth mentioning – it also allows you to work for companies all over the world.
The skills required
Naturally, for any ERP system support role, you’re going to need to know ERPs inside out, but specifically the one that’s used in the company in question. With the complexity and add-on ecosystems that some of the top solutions have, you’re going to need to have plenty of experience dealing with the back end, preferably in a support role.
Any kind of IT support needs a good blend of system knowledge and communications skills. It’s always better to explain to users how they can solve a recurring issue than to simply go and fix it yourself, as it makes less work for yourself and the company, and makes the staff more efficient workers going forward. Blending the technical and the personal is key to making a success of this job.
ERP Systems Support Analyst Jobs in London
As the UK’s capital and largest city, it should come as no surprise that London offers a wealth of opportunities for those seeking procurement, logistics and supply chain jobs.
Indeed, there’s something for everyone in the Big Smoke, and while the soot and pollution that gave the city its nickname during the Industrial Revolution have mostly disappeared, there are plenty of reminders of days gone by - such as the warehouses and docks that line the Thames.
If you're looking for a ERP Systems Support Analyst job in London, the city offers something for everyone. And, although the capital is known for its high cost of living, most employers take this into account when setting wages - in most cases, the so-called London allowance will add between £3,000 and £4,000 to your salary.
Whether your sector of choice is financial, media, retail, electronics, medical, manufacturing, telecommunications, transport, automotive or even government or defence, London has it.
From Ford to Sony, Barclays to Metro Newspapers and Sainsbury’s to Warburtons, the list of British, European and international firms that call London home goes on and on.
And don’t forget the companies that specialise in moving people and parcels around. With organisations like the Port of London and Transport for London, several international airports and trains that depart to domestic and international destinations, it takes a lot of people to keep London moving smoothly.
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Looking for ERP support work or workers?
Whether you’re a business looking to fill ERP support roles or an expert in search of a career change, Cast UK should be your first port of call.
Employers can take advantage of our list of highly motivated and expert candidates, with all the skills you could ever wish for in an ERP analyst with support experience. Our knowledgeable staff can match you up with those looking to change their careers in every location imaginable, so please call us on 0333 121 3345 today.
If you’re one of the ERP support experts who’s looking for such a role, it’s great to know that these kinds of jobs come up all the time at Cast UK, and there’s a good chance there’s a company looking for your talents right now. Please register with us and we’ll start making
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