ERP Systems Support Analyst
No matter how well implemented and run an ERP solution is, without constant monitoring and support it can slowly become overburdened and ineffective. An ERP support analyst is there to ensure everything is running as it should be by studying usage data, keeping on top of upgrades and managing the database and user support queries.
The role can be either technical, helping the main IT team to keep the system running properly, or perhaps working within another department, such as finance or whatever group of people is using the ERP solution. It will involve support in the normal sense – i.e. dealing with users’ complaints, queries and feedback – but with slightly more depth, for example analysing the way users interact with the solution to recommend add-ons or upgrades, and calculating trajectories to better plot future needs for the system.
The role is usually in-house, but it’s not uncommon for companies to let the ERP support analyst work remotely, so if that’s important to you, it’s worth mentioning – it also allows you to work for companies all over the world.
The skills required
Naturally, for any ERP system support role, you’re going to need to know ERPs inside out, but specifically the one that’s used in the company in question. With the complexity and add-on ecosystems that some of the top solutions have, you’re going to need to have plenty of experience dealing with the back end, preferably in a support role.
Any kind of IT support needs a good blend of system knowledge and communications skills. It’s always better to explain to users how they can solve a recurring issue than to simply go and fix it yourself, as it makes less work for yourself and the company, and makes the staff more efficient workers going forward. Blending the technical and the personal is key to making a success of this job.
ERP Systems Support Analyst Jobs in Wiltshire
Known for its sweeping Salisbury Plain and ancient stone circles like Stonehenge and Avebury, Wiltshire is a county in the south-west of England that shares borders with a number of counties like Somerset, Hampshire, Oxfordshire and Dorset.
For anyone seeking ERP Systems Support Analyst roles in Wiltshire, a number of options can be found in the region - in settlements such as Swindon, Salisbury, Trowbridge and Wilton.
Much of Wiltshire is situated around the M4 corridor, and this has given a significant boost to its economy, as businesses are attracted to the region's ease of access and lovely rural surroundings.
Manufacturing is an important part of the local economy, and products that are made here range from electrical goods to food and beverages, furniture, pharmaceuticals and plastics.
Just some of the companies that have set up regional or international offices in Wiltshire include WHSmith, Early Learning Centre, Dyson, Honda, Reckitt Benckiser, Intel and Motorola.
The National Trust's head office is also registered in Wiltshire and Oxford University's book depository for the Bodleian Library is also here - which contains over 150 miles of bookshelves. What's more, a number of military and defence establishments are also located in the region.
Popular locations
Looking for ERP support work or workers?
Whether you’re a business looking to fill ERP support roles or an expert in search of a career change, Cast UK should be your first port of call.
Employers can take advantage of our list of highly motivated and expert candidates, with all the skills you could ever wish for in an ERP analyst with support experience. Our knowledgeable staff can match you up with those looking to change their careers in every location imaginable, so please call us on 0333 121 3345 today.
If you’re one of the ERP support experts who’s looking for such a role, it’s great to know that these kinds of jobs come up all the time at Cast UK, and there’s a good chance there’s a company looking for your talents right now. Please register with us and we’ll start making
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