ERP Systems Support Analyst
No matter how well implemented and run an ERP solution is, without constant monitoring and support it can slowly become overburdened and ineffective. An ERP support analyst is there to ensure everything is running as it should be by studying usage data, keeping on top of upgrades and managing the database and user support queries.
The role can be either technical, helping the main IT team to keep the system running properly, or perhaps working within another department, such as finance or whatever group of people is using the ERP solution. It will involve support in the normal sense – i.e. dealing with users’ complaints, queries and feedback – but with slightly more depth, for example analysing the way users interact with the solution to recommend add-ons or upgrades, and calculating trajectories to better plot future needs for the system.
The role is usually in-house, but it’s not uncommon for companies to let the ERP support analyst work remotely, so if that’s important to you, it’s worth mentioning – it also allows you to work for companies all over the world.
The skills required
Naturally, for any ERP system support role, you’re going to need to know ERPs inside out, but specifically the one that’s used in the company in question. With the complexity and add-on ecosystems that some of the top solutions have, you’re going to need to have plenty of experience dealing with the back end, preferably in a support role.
Any kind of IT support needs a good blend of system knowledge and communications skills. It’s always better to explain to users how they can solve a recurring issue than to simply go and fix it yourself, as it makes less work for yourself and the company, and makes the staff more efficient workers going forward. Blending the technical and the personal is key to making a success of this job.
ERP Systems Support Analyst Jobs in Devon
Located in the south-west of England, with coastlines on the Bristol Channel, English Channel and the Celtic Sea, Devon shares a border with Cornwall, Somerset and Dorset.
It is one of the largest counties in England and with settlements including Exeter, Dartmouth, Plymouth and Torbay, there are a number of ERP Systems Support Analyst positions to be found in Devon.
Devon has been occupied by humans for many thousands of years. Indeed, human remains from as many as 40,000 years ago have been found in the region, while Romans and Anglo-Saxons also called the region home.
In the past, Devon's core industries included farming, fishing and mining, while the seaside resorts brought significant wealth to the area in their heydays.
These days, the region is still heavily reliant on agriculture and dairy, producing products like milk and cheese, as well as the famous Devonshire cream.
A number of well-known companies can be found in the area, including the Wrigley chewing gum company and Beverage Brands, which makes WKD vodka.
The Met Office is also located in Devon, as is the Britannia Royal Naval College and HNBP Devonport.
Popular locations
Looking for ERP support work or workers?
Whether you’re a business looking to fill ERP support roles or an expert in search of a career change, Cast UK should be your first port of call.
Employers can take advantage of our list of highly motivated and expert candidates, with all the skills you could ever wish for in an ERP analyst with support experience. Our knowledgeable staff can match you up with those looking to change their careers in every location imaginable, so please call us on 0333 121 3345 today.
If you’re one of the ERP support experts who’s looking for such a role, it’s great to know that these kinds of jobs come up all the time at Cast UK, and there’s a good chance there’s a company looking for your talents right now. Please register with us and we’ll start making
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