ERP Systems Support Analyst
No matter how well implemented and run an ERP solution is, without constant monitoring and support it can slowly become overburdened and ineffective. An ERP support analyst is there to ensure everything is running as it should be by studying usage data, keeping on top of upgrades and managing the database and user support queries.
The role can be either technical, helping the main IT team to keep the system running properly, or perhaps working within another department, such as finance or whatever group of people is using the ERP solution. It will involve support in the normal sense – i.e. dealing with users’ complaints, queries and feedback – but with slightly more depth, for example analysing the way users interact with the solution to recommend add-ons or upgrades, and calculating trajectories to better plot future needs for the system.
The role is usually in-house, but it’s not uncommon for companies to let the ERP support analyst work remotely, so if that’s important to you, it’s worth mentioning – it also allows you to work for companies all over the world.
The skills required
Naturally, for any ERP system support role, you’re going to need to know ERPs inside out, but specifically the one that’s used in the company in question. With the complexity and add-on ecosystems that some of the top solutions have, you’re going to need to have plenty of experience dealing with the back end, preferably in a support role.
Any kind of IT support needs a good blend of system knowledge and communications skills. It’s always better to explain to users how they can solve a recurring issue than to simply go and fix it yourself, as it makes less work for yourself and the company, and makes the staff more efficient workers going forward. Blending the technical and the personal is key to making a success of this job.
ERP Systems Support Analyst Jobs in Gloucestershire
A county in the south-west of England, Gloucestershire shares borders with a number of counties - including Herefordshire, Worcestershire, Oxfordshire and Somerset - as well as Wales.
Various towns and cities are located here, such as Gloucester, Cheltenham, Stroud, Tewkesbury and Cirencester, and it offers a wealth of choice for those seeking ERP Systems Support Analyst vacancies.
For much of its past, this region has been agricultural, with market towns trading wool and dairy products. During the Industrial Revolution, textile making and cloth production became important to the local economy, and the canal network helped to make transport around the area easier.
These days, the service sector and tourism are both important for the area. Gloucestershire serves as a financial centre, home to companies like Cheltenham & Gloucester and Ecclesiastical Insurance, and it also has a number of aerospace companies like the Gloster Aircraft Company and GE-Aviation.
There's a large amount of light industry, with products being manufactured in Gloucestershire including foods and electronics.
The Government Communications Headquarters, also known as GCHQ, is located in Cheltenham, while a number of colleges and universities are also based within Gloucestershire.
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Looking for ERP support work or workers?
Whether you’re a business looking to fill ERP support roles or an expert in search of a career change, Cast UK should be your first port of call.
Employers can take advantage of our list of highly motivated and expert candidates, with all the skills you could ever wish for in an ERP analyst with support experience. Our knowledgeable staff can match you up with those looking to change their careers in every location imaginable, so please call us on 0333 121 3345 today.
If you’re one of the ERP support experts who’s looking for such a role, it’s great to know that these kinds of jobs come up all the time at Cast UK, and there’s a good chance there’s a company looking for your talents right now. Please register with us and we’ll start making
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