Account Manager jobs
Customer retention is one of the most important aspects of running a logistics business. As with any business, retaining profitable and reliable clients can make you the envy of your competitors by minimising the time and effort spent chasing new clients.
But retaining clients is not just about sitting back and enjoying the ride; it’s an active craft, involving constant communication with clients and senior management to ensure smooth running, met deadlines and fulfilled aspirations. Account managers are therefore a key employee in the customer retention effort.
Reporting to the account director and senior management, the account manager is a human interface with the clients. They will know their clients’ demands intimately and in turn, the client should appreciate the personal service and understanding. In large companies with many clients, this would be impossible without the account managers.
An account manager might also have a team of subordinates dealing with specific clients or sectors, and the manager will need to not only instruct them but also remain completely aware of what they are doing strategically and in detail.
The skills required
The account manager will need to be a flexible person, able to deal with different clients in their own unique ways. A deep knowledge of logistics and the industries they are dealing with will be essential. As they will be trusted by the customers to deliver on promises they make, they must also be able to both stay well connected with those within their company who make delivery possible, but also realise the limits of possibility so as not to overpromise and underdeliver.
Good, accurate reporting skills will be required, and a strategic mindset, able to interpret goals from management and account directors and turn them into results, will be essential.
Account Manager Jobs in Stourbridge
If you love the Birmingham conurbation and you’re travelling west, you’d better stop when you see signs for Stourbridge, because after the town you’ll be hit quite abruptly by the spread of green Shropshire countryside as far as the eye can see. The Bull ring, Wolverhampton Wanderers and Jasper Carrott will be distant memories.
If you stick around, though, you’ll be treated to a pleasant enough town, part of Birmingham’s commuter belt, with Wolverhampton to the north, Dudley to the north east and the centre of Birmingham 10 miles (16 km) to the east. Kidderminster is the next distinct town, 7 miles (12 km) south west. Stourbridge has a distinct suburban feel about it that somewhat hides the fact that it does have quite a strong industrial past, with a particular emphasis on glassmaking, which has all but shattered to nothing, albeit recently. The town still has a Festival of Glass every two years. Stourbridge does have its own shopping area, but it’s largely for everyday essentials, with a few bars and restaurants dotted around. Serious shoppers are still more likely to head into Birmingham.
Although not particularly industrialised, there are a few trading estates around the outskirts, and the town is well enough connected to the South West (via the M5 and rail links) and the rest of Birmingham for it not to matter. If you’re looking for Account Manager work and you live in Stourbridge, there are occasional related jobs in the town, but looking north and east will probably produce better results.
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Cast UK’s logistics opportunities
If you're looking for a promotion or simply want to change employer, Cast UK’s recruitment consultants can help you take the next step in your logistics career.
We work with hundreds of UK employers to ensure positions are filled by the most appropriate people. We ourselves only employ people with experience in procurement, logistics and supply chain.
To find out more about how Cast UK can help you recruit an Account Manager for your business or find you a job as an Account Manager then contact one of our consultant team on 0333 121 3345.
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