Account Manager jobs
Customer retention is one of the most important aspects of running a logistics business. As with any business, retaining profitable and reliable clients can make you the envy of your competitors by minimising the time and effort spent chasing new clients.
But retaining clients is not just about sitting back and enjoying the ride; it’s an active craft, involving constant communication with clients and senior management to ensure smooth running, met deadlines and fulfilled aspirations. Account managers are therefore a key employee in the customer retention effort.
Reporting to the account director and senior management, the account manager is a human interface with the clients. They will know their clients’ demands intimately and in turn, the client should appreciate the personal service and understanding. In large companies with many clients, this would be impossible without the account managers.
An account manager might also have a team of subordinates dealing with specific clients or sectors, and the manager will need to not only instruct them but also remain completely aware of what they are doing strategically and in detail.
The skills required
The account manager will need to be a flexible person, able to deal with different clients in their own unique ways. A deep knowledge of logistics and the industries they are dealing with will be essential. As they will be trusted by the customers to deliver on promises they make, they must also be able to both stay well connected with those within their company who make delivery possible, but also realise the limits of possibility so as not to overpromise and underdeliver.
Good, accurate reporting skills will be required, and a strategic mindset, able to interpret goals from management and account directors and turn them into results, will be essential.
Account Manager Jobs in Gloucestershire
A county in the south-west of England, Gloucestershire shares borders with a number of counties - including Herefordshire, Worcestershire, Oxfordshire and Somerset - as well as Wales.
Various towns and cities are located here, such as Gloucester, Cheltenham, Stroud, Tewkesbury and Cirencester, and it offers a wealth of choice for those seeking Account Manager vacancies.
For much of its past, this region has been agricultural, with market towns trading wool and dairy products. During the Industrial Revolution, textile making and cloth production became important to the local economy, and the canal network helped to make transport around the area easier.
These days, the service sector and tourism are both important for the area. Gloucestershire serves as a financial centre, home to companies like Cheltenham & Gloucester and Ecclesiastical Insurance, and it also has a number of aerospace companies like the Gloster Aircraft Company and GE-Aviation.
There's a large amount of light industry, with products being manufactured in Gloucestershire including foods and electronics.
The Government Communications Headquarters, also known as GCHQ, is located in Cheltenham, while a number of colleges and universities are also based within Gloucestershire.
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Cast UK’s logistics opportunities
If you're looking for a promotion or simply want to change employer, Cast UK’s recruitment consultants can help you take the next step in your logistics career.
We work with hundreds of UK employers to ensure positions are filled by the most appropriate people. We ourselves only employ people with experience in procurement, logistics and supply chain.
To find out more about how Cast UK can help you recruit an Account Manager for your business or find you a job as an Account Manager then contact one of our consultant team on 0333 121 3345.
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