Account Manager jobs
Customer retention is one of the most important aspects of running a logistics business. As with any business, retaining profitable and reliable clients can make you the envy of your competitors by minimising the time and effort spent chasing new clients.
But retaining clients is not just about sitting back and enjoying the ride; it’s an active craft, involving constant communication with clients and senior management to ensure smooth running, met deadlines and fulfilled aspirations. Account managers are therefore a key employee in the customer retention effort.
Reporting to the account director and senior management, the account manager is a human interface with the clients. They will know their clients’ demands intimately and in turn, the client should appreciate the personal service and understanding. In large companies with many clients, this would be impossible without the account managers.
An account manager might also have a team of subordinates dealing with specific clients or sectors, and the manager will need to not only instruct them but also remain completely aware of what they are doing strategically and in detail.
The skills required
The account manager will need to be a flexible person, able to deal with different clients in their own unique ways. A deep knowledge of logistics and the industries they are dealing with will be essential. As they will be trusted by the customers to deliver on promises they make, they must also be able to both stay well connected with those within their company who make delivery possible, but also realise the limits of possibility so as not to overpromise and underdeliver.
Good, accurate reporting skills will be required, and a strategic mindset, able to interpret goals from management and account directors and turn them into results, will be essential.
Account Manager Jobs in Hull
Located in Yorkshire, on the Humber Estuary, Kingston upon Hull - or simply Hull - has been inhabited since the Neolithic period. After King Edward I granted it a royal charter in 1299, it became a thriving market town, as well as a military supply port and a centre for fishing and whaling.
From the Medieval period through to the Industrial Revolution, the easily navigable waters of the River Hull helped the town prosper as a trading hub with Scotland, as well as northern Europe and Scandinavia, while some products came from as far away as Australia and South America.
The large amount of wealth that came into the region during 1800s led to a number of fine Victorian buildings, such as the Dock Offices, which house the Hull Maritime Museum today. Unfortunately, many of these beautiful buildings were lost during World War II, as around 95 per cent of the homes in the city were destroyed during the Hull Blitz.
Since then, Hull has been rebuilt and the city has remained an important port for industry, while a number of ferries provide transport to Europe for around a million travellers every year.
Those seeking Account Manager jobs in Hull will find that the region offers a variety of opportunities, with big-name companies like BP, Reckitt Benckiser and Seven Seas all having a large presence. In addition, an Enterprise Zone has been established in a bid to attract OEMs in the renewable energy industry to the area.
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Cast UK’s logistics opportunities
If you're looking for a promotion or simply want to change employer, Cast UK’s recruitment consultants can help you take the next step in your logistics career.
We work with hundreds of UK employers to ensure positions are filled by the most appropriate people. We ourselves only employ people with experience in procurement, logistics and supply chain.
To find out more about how Cast UK can help you recruit an Account Manager for your business or find you a job as an Account Manager then contact one of our consultant team on 0333 121 3345.
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