ERP Systems Support Analyst
No matter how well implemented and run an ERP solution is, without constant monitoring and support it can slowly become overburdened and ineffective. An ERP support analyst is there to ensure everything is running as it should be by studying usage data, keeping on top of upgrades and managing the database and user support queries.
The role can be either technical, helping the main IT team to keep the system running properly, or perhaps working within another department, such as finance or whatever group of people is using the ERP solution. It will involve support in the normal sense – i.e. dealing with users’ complaints, queries and feedback – but with slightly more depth, for example analysing the way users interact with the solution to recommend add-ons or upgrades, and calculating trajectories to better plot future needs for the system.
The role is usually in-house, but it’s not uncommon for companies to let the ERP support analyst work remotely, so if that’s important to you, it’s worth mentioning – it also allows you to work for companies all over the world.
The skills required
Naturally, for any ERP system support role, you’re going to need to know ERPs inside out, but specifically the one that’s used in the company in question. With the complexity and add-on ecosystems that some of the top solutions have, you’re going to need to have plenty of experience dealing with the back end, preferably in a support role.
Any kind of IT support needs a good blend of system knowledge and communications skills. It’s always better to explain to users how they can solve a recurring issue than to simply go and fix it yourself, as it makes less work for yourself and the company, and makes the staff more efficient workers going forward. Blending the technical and the personal is key to making a success of this job.
ERP Systems Support Analyst Jobs in Ipswich
Situated in the county of Suffolk, Ipswich is a lovely place, located on the River Orwell. It's a thriving community, with a stunning waterfront and many historic buildings. Plus there are a number of opportunities for those seeking ERP Systems Support Analyst vacancies.
As one of England's oldest towns, Ipswich has a history that dates back to the Roman Empire when a fort was built in the vicinity.
The town really began to form, however, during the Anglo-Saxon period and during the seventh and eighth centuries it was an important trading port with Scandinavia and the rest of Europe. The nearby Sutton Hoo archaeological site has been an extremely important place for those interested in studying the life and culture of ancient Britons from this period.
Ipswich was granted its first charter in 1200 and for the next four hundred years, it carried on as a market town and trading hub. During the 1600s it was also a common port for those boarding ships and sailing to the New World.
During the Industrial Revolution and well into the 20th century, Ipswich was known for agricultural manufacturing, with enterprises ranging from sugar beet processing through to motorised lawnmower production.
Today, many of the industrial buildings have been converted to offices and flats, although the port still sees millions of tonnes of cargo pass through every year.
Much of the local economy is now based in the service sector and IT. Adastral Park is a massive business park, home to BT's global innovation and development centre, while other tech companies with offices in the area include Fujitsu, Ericsson, Cisco, O2 and Nokia Siemens.
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Looking for ERP support work or workers?
Whether you’re a business looking to fill ERP support roles or an expert in search of a career change, Cast UK should be your first port of call.
Employers can take advantage of our list of highly motivated and expert candidates, with all the skills you could ever wish for in an ERP analyst with support experience. Our knowledgeable staff can match you up with those looking to change their careers in every location imaginable, so please call us on 0333 121 3345 today.
If you’re one of the ERP support experts who’s looking for such a role, it’s great to know that these kinds of jobs come up all the time at Cast UK, and there’s a good chance there’s a company looking for your talents right now. Please register with us and we’ll start making
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