ERP Systems Support Analyst
No matter how well implemented and run an ERP solution is, without constant monitoring and support it can slowly become overburdened and ineffective. An ERP support analyst is there to ensure everything is running as it should be by studying usage data, keeping on top of upgrades and managing the database and user support queries.
The role can be either technical, helping the main IT team to keep the system running properly, or perhaps working within another department, such as finance or whatever group of people is using the ERP solution. It will involve support in the normal sense – i.e. dealing with users’ complaints, queries and feedback – but with slightly more depth, for example analysing the way users interact with the solution to recommend add-ons or upgrades, and calculating trajectories to better plot future needs for the system.
The role is usually in-house, but it’s not uncommon for companies to let the ERP support analyst work remotely, so if that’s important to you, it’s worth mentioning – it also allows you to work for companies all over the world.
The skills required
Naturally, for any ERP system support role, you’re going to need to know ERPs inside out, but specifically the one that’s used in the company in question. With the complexity and add-on ecosystems that some of the top solutions have, you’re going to need to have plenty of experience dealing with the back end, preferably in a support role.
Any kind of IT support needs a good blend of system knowledge and communications skills. It’s always better to explain to users how they can solve a recurring issue than to simply go and fix it yourself, as it makes less work for yourself and the company, and makes the staff more efficient workers going forward. Blending the technical and the personal is key to making a success of this job.
ERP Systems Support Analyst Jobs in Chelmsford
Located in Essex, Chelmsford was granted city status in 2012 and is the only city in the county. It is situated on the River Can, around 32 miles from Charing Cross and is considered to be part of the London commuter belt, meaning it offers a range of options for those seeking ERP Systems Support Analyst positions.
Chelmsford's history can be traced far back in time and evidence of Neolithic and Bronze Age settlements have been found. In 1199, the town was granted a royal charter and the market is still held in the centre today.
During the Middle Ages, Chelmsford was named the county town of Essex and its population continued to grow in size. The railway arrived in the middle of the 19th century, leading to further economic growth and by the late 1800s, it had become known for its manufacturing industry, particularly electrical equipment.
In 1899, the world's first radio factory was opened in Chelmsford and during the second world war, the region produced machinery and light engineering.
During the end of the 20th century, Chelmsford declined economically. However, the city has gone through major regeneration over the last 30 years and these days it is an important location for administration and distribution.
Chelmsford is currently home to a number of large companies, including investment managers the M&G Group, electric motor manufacturer ebm-papst UK Ltd and e2v Technologies, which is known for its high-tech engineering products for the medical, science, aerospace and industrial markets.
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Looking for ERP support work or workers?
Whether you’re a business looking to fill ERP support roles or an expert in search of a career change, Cast UK should be your first port of call.
Employers can take advantage of our list of highly motivated and expert candidates, with all the skills you could ever wish for in an ERP analyst with support experience. Our knowledgeable staff can match you up with those looking to change their careers in every location imaginable, so please call us on 0333 121 3345 today.
If you’re one of the ERP support experts who’s looking for such a role, it’s great to know that these kinds of jobs come up all the time at Cast UK, and there’s a good chance there’s a company looking for your talents right now. Please register with us and we’ll start making
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