ERP Systems Support Analyst
No matter how well implemented and run an ERP solution is, without constant monitoring and support it can slowly become overburdened and ineffective. An ERP support analyst is there to ensure everything is running as it should be by studying usage data, keeping on top of upgrades and managing the database and user support queries.
The role can be either technical, helping the main IT team to keep the system running properly, or perhaps working within another department, such as finance or whatever group of people is using the ERP solution. It will involve support in the normal sense – i.e. dealing with users’ complaints, queries and feedback – but with slightly more depth, for example analysing the way users interact with the solution to recommend add-ons or upgrades, and calculating trajectories to better plot future needs for the system.
The role is usually in-house, but it’s not uncommon for companies to let the ERP support analyst work remotely, so if that’s important to you, it’s worth mentioning – it also allows you to work for companies all over the world.
The skills required
Naturally, for any ERP system support role, you’re going to need to know ERPs inside out, but specifically the one that’s used in the company in question. With the complexity and add-on ecosystems that some of the top solutions have, you’re going to need to have plenty of experience dealing with the back end, preferably in a support role.
Any kind of IT support needs a good blend of system knowledge and communications skills. It’s always better to explain to users how they can solve a recurring issue than to simply go and fix it yourself, as it makes less work for yourself and the company, and makes the staff more efficient workers going forward. Blending the technical and the personal is key to making a success of this job.
ERP Systems Support Analyst Jobs in Grimsby
As town names go, Grimsby might sound a little unoptimistic, although one theory is that the name bore no relation to the demeanour of the town; it was simply named after a Dane named Grim, who probably went out of his was to prove his conviviality by doing exciting things like founding towns. There was a presence in Roman times, but it appears that the town was mainly founded by the Vikings, so maybe the legend is true.
It was during the early 1800s that the town really grew in size, though, becoming an important port on the east coast of Britain, and industrial scale fishing started, to feed the booming population. By 1848 the town had a railway link, and grew even more, becoming a major port for exporting coal. Grimsby was targeted during WW2 (although not its famous tower, which bomber pilots used for naviagation).
After the 1950s, Grimsby’s fishing was to go into terminal decline, although the fish market remains a thriving part of the town, and is indeed the largest in the UK (although little of the produce is from the North Sea). This is partly why food processing and frozen food companies are a key part of its modern economy. Young’s and Findus both have large presences in the town.
The cargo ports at Grimsby and Immingham is the busiest in the UK by tonnage, its georgraphical location being a great help for hopping across to mainland Europe to Denmark, Germany, The Netherlands and Belgium. And wherever there are ports, there is an ongoing demand for ERP Systems Support Analyst jobs, and Grimsby is no exception.
Popular locations
Looking for ERP support work or workers?
Whether you’re a business looking to fill ERP support roles or an expert in search of a career change, Cast UK should be your first port of call.
Employers can take advantage of our list of highly motivated and expert candidates, with all the skills you could ever wish for in an ERP analyst with support experience. Our knowledgeable staff can match you up with those looking to change their careers in every location imaginable, so please call us on 0333 121 3345 today.
If you’re one of the ERP support experts who’s looking for such a role, it’s great to know that these kinds of jobs come up all the time at Cast UK, and there’s a good chance there’s a company looking for your talents right now. Please register with us and we’ll start making
Contact us