ERP Systems Support Analyst
No matter how well implemented and run an ERP solution is, without constant monitoring and support it can slowly become overburdened and ineffective. An ERP support analyst is there to ensure everything is running as it should be by studying usage data, keeping on top of upgrades and managing the database and user support queries.
The role can be either technical, helping the main IT team to keep the system running properly, or perhaps working within another department, such as finance or whatever group of people is using the ERP solution. It will involve support in the normal sense – i.e. dealing with users’ complaints, queries and feedback – but with slightly more depth, for example analysing the way users interact with the solution to recommend add-ons or upgrades, and calculating trajectories to better plot future needs for the system.
The role is usually in-house, but it’s not uncommon for companies to let the ERP support analyst work remotely, so if that’s important to you, it’s worth mentioning – it also allows you to work for companies all over the world.
The skills required
Naturally, for any ERP system support role, you’re going to need to know ERPs inside out, but specifically the one that’s used in the company in question. With the complexity and add-on ecosystems that some of the top solutions have, you’re going to need to have plenty of experience dealing with the back end, preferably in a support role.
Any kind of IT support needs a good blend of system knowledge and communications skills. It’s always better to explain to users how they can solve a recurring issue than to simply go and fix it yourself, as it makes less work for yourself and the company, and makes the staff more efficient workers going forward. Blending the technical and the personal is key to making a success of this job.
ERP Systems Support Analyst Jobs in Hull
Located in Yorkshire, on the Humber Estuary, Kingston upon Hull - or simply Hull - has been inhabited since the Neolithic period. After King Edward I granted it a royal charter in 1299, it became a thriving market town, as well as a military supply port and a centre for fishing and whaling.
From the Medieval period through to the Industrial Revolution, the easily navigable waters of the River Hull helped the town prosper as a trading hub with Scotland, as well as northern Europe and Scandinavia, while some products came from as far away as Australia and South America.
The large amount of wealth that came into the region during 1800s led to a number of fine Victorian buildings, such as the Dock Offices, which house the Hull Maritime Museum today. Unfortunately, many of these beautiful buildings were lost during World War II, as around 95 per cent of the homes in the city were destroyed during the Hull Blitz.
Since then, Hull has been rebuilt and the city has remained an important port for industry, while a number of ferries provide transport to Europe for around a million travellers every year.
Those seeking ERP Systems Support Analyst jobs in Hull will find that the region offers a variety of opportunities, with big-name companies like BP, Reckitt Benckiser and Seven Seas all having a large presence. In addition, an Enterprise Zone has been established in a bid to attract OEMs in the renewable energy industry to the area.
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Looking for ERP support work or workers?
Whether you’re a business looking to fill ERP support roles or an expert in search of a career change, Cast UK should be your first port of call.
Employers can take advantage of our list of highly motivated and expert candidates, with all the skills you could ever wish for in an ERP analyst with support experience. Our knowledgeable staff can match you up with those looking to change their careers in every location imaginable, so please call us on 0333 121 3345 today.
If you’re one of the ERP support experts who’s looking for such a role, it’s great to know that these kinds of jobs come up all the time at Cast UK, and there’s a good chance there’s a company looking for your talents right now. Please register with us and we’ll start making
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