ERP Systems Support Analyst
No matter how well implemented and run an ERP solution is, without constant monitoring and support it can slowly become overburdened and ineffective. An ERP support analyst is there to ensure everything is running as it should be by studying usage data, keeping on top of upgrades and managing the database and user support queries.
The role can be either technical, helping the main IT team to keep the system running properly, or perhaps working within another department, such as finance or whatever group of people is using the ERP solution. It will involve support in the normal sense – i.e. dealing with users’ complaints, queries and feedback – but with slightly more depth, for example analysing the way users interact with the solution to recommend add-ons or upgrades, and calculating trajectories to better plot future needs for the system.
The role is usually in-house, but it’s not uncommon for companies to let the ERP support analyst work remotely, so if that’s important to you, it’s worth mentioning – it also allows you to work for companies all over the world.
The skills required
Naturally, for any ERP system support role, you’re going to need to know ERPs inside out, but specifically the one that’s used in the company in question. With the complexity and add-on ecosystems that some of the top solutions have, you’re going to need to have plenty of experience dealing with the back end, preferably in a support role.
Any kind of IT support needs a good blend of system knowledge and communications skills. It’s always better to explain to users how they can solve a recurring issue than to simply go and fix it yourself, as it makes less work for yourself and the company, and makes the staff more efficient workers going forward. Blending the technical and the personal is key to making a success of this job.
ERP Systems Support Analyst Jobs in Rotherham
Rotherham first came into bloom in the Middle Ages, when it became an important market town for the region. But it was the discovery of coal in the area that made it into an industrialised town in the 18th and 19th centuries. This helped the iron smelting works that sprung up, and Rotherham became well known for its cast iron, with its fireplaces, stoves and fencing being exported widely.
Later, the skills were used to develop steelworks, but although successful, it was neighbouring city Sheffield that became synonymous with quality steelware. Ironically, Rotherham is now a respected centre of high-tech steel components, and some of its local firms precision engineer steel for the aviation and motor racing industries. Rolls Royce have recently started work on a casting factory for their jet engine components, such is the expertise in the area.
One trade Rotherham also became well known for was milling (hence Rotherham United FC’s nickname “the millers”). Dozens of large mills were erected in the town, with grain being brought into the city from the surrounding areas. The link with the food industry remains today, as Premier Foods has a warehousing and distributions centre, which is in fact on the site of a mill. This is one of the reasons, along with good road, rail and industry links, that makes Rotherham a good place for ERP Systems Support Analyst vacancies.
Rotherham is the home town of goalkeeper David Seaman (and referee Howard Webb), politician William Hague and, most importantly, Barry and Paul Elliott, also known as the Chuckle Borthers.
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Looking for ERP support work or workers?
Whether you’re a business looking to fill ERP support roles or an expert in search of a career change, Cast UK should be your first port of call.
Employers can take advantage of our list of highly motivated and expert candidates, with all the skills you could ever wish for in an ERP analyst with support experience. Our knowledgeable staff can match you up with those looking to change their careers in every location imaginable, so please call us on 0333 121 3345 today.
If you’re one of the ERP support experts who’s looking for such a role, it’s great to know that these kinds of jobs come up all the time at Cast UK, and there’s a good chance there’s a company looking for your talents right now. Please register with us and we’ll start making
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