ERP Systems Support Analyst
No matter how well implemented and run an ERP solution is, without constant monitoring and support it can slowly become overburdened and ineffective. An ERP support analyst is there to ensure everything is running as it should be by studying usage data, keeping on top of upgrades and managing the database and user support queries.
The role can be either technical, helping the main IT team to keep the system running properly, or perhaps working within another department, such as finance or whatever group of people is using the ERP solution. It will involve support in the normal sense – i.e. dealing with users’ complaints, queries and feedback – but with slightly more depth, for example analysing the way users interact with the solution to recommend add-ons or upgrades, and calculating trajectories to better plot future needs for the system.
The role is usually in-house, but it’s not uncommon for companies to let the ERP support analyst work remotely, so if that’s important to you, it’s worth mentioning – it also allows you to work for companies all over the world.
The skills required
Naturally, for any ERP system support role, you’re going to need to know ERPs inside out, but specifically the one that’s used in the company in question. With the complexity and add-on ecosystems that some of the top solutions have, you’re going to need to have plenty of experience dealing with the back end, preferably in a support role.
Any kind of IT support needs a good blend of system knowledge and communications skills. It’s always better to explain to users how they can solve a recurring issue than to simply go and fix it yourself, as it makes less work for yourself and the company, and makes the staff more efficient workers going forward. Blending the technical and the personal is key to making a success of this job.
ERP Systems Support Analyst Jobs in Farnborough
Aviation enthusiasts will know straight away where Farnborough is, as it is the site of a world-famous air show. Every two years aviation companies from the defence and civil sectors descend on the town’s airport to demonstrate their wares and sign billion-dollar deals, and the general public are treated to aerobatics displays and low flypasts by the fastest and largest flying machines in the sky.
The town of Farnborough wraps around the north and east of the airport complex, located at the north-eastern tip of Hampshire. To its south is Aldershot, home to the famous barracks, and 14 miles (23 km) to the north west is Reading. The centre of London is 32 miles (50 km) north east. The M3 passes to Farnborough’s north as it connects Southampton with the M25. The town also has several railway stations connecting the aforementioned towns and cities.
Farnborough has a busy retail sector and some notable business parks, such as Farnborough Aerospace Centre and IQ Farnborough. The latter is a work in progress, but already hosts a BMW dealership, AgustaWestland, Autodesk, Bluhalo, Blue Coat Systems and Defence Strategy & Solutions among others. It’s a businesslike town that is well connected and affluent, so could well harbour ERP Systems Support Analyst jobs as it goes about its work.
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Looking for ERP support work or workers?
Whether you’re a business looking to fill ERP support roles or an expert in search of a career change, Cast UK should be your first port of call.
Employers can take advantage of our list of highly motivated and expert candidates, with all the skills you could ever wish for in an ERP analyst with support experience. Our knowledgeable staff can match you up with those looking to change their careers in every location imaginable, so please call us on 0333 121 3345 today.
If you’re one of the ERP support experts who’s looking for such a role, it’s great to know that these kinds of jobs come up all the time at Cast UK, and there’s a good chance there’s a company looking for your talents right now. Please register with us and we’ll start making
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