Account Manager jobs
Customer retention is one of the most important aspects of running a logistics business. As with any business, retaining profitable and reliable clients can make you the envy of your competitors by minimising the time and effort spent chasing new clients.
But retaining clients is not just about sitting back and enjoying the ride; it’s an active craft, involving constant communication with clients and senior management to ensure smooth running, met deadlines and fulfilled aspirations. Account managers are therefore a key employee in the customer retention effort.
Reporting to the account director and senior management, the account manager is a human interface with the clients. They will know their clients’ demands intimately and in turn, the client should appreciate the personal service and understanding. In large companies with many clients, this would be impossible without the account managers.
An account manager might also have a team of subordinates dealing with specific clients or sectors, and the manager will need to not only instruct them but also remain completely aware of what they are doing strategically and in detail.
The skills required
The account manager will need to be a flexible person, able to deal with different clients in their own unique ways. A deep knowledge of logistics and the industries they are dealing with will be essential. As they will be trusted by the customers to deliver on promises they make, they must also be able to both stay well connected with those within their company who make delivery possible, but also realise the limits of possibility so as not to overpromise and underdeliver.
Good, accurate reporting skills will be required, and a strategic mindset, able to interpret goals from management and account directors and turn them into results, will be essential.
Account Manager Jobs in Coventry
Situated in the West Midlands and less than 20 miles from Birmingham, Coventry is a metropolitan borough and one of the top ten largest cities in England. Indeed, for those seeking Account Manager vacancies, Coventry will have a variety of employers to consider.
The history of the city goes back to a Bronze Age community that was settled by the Romans in the first century. By the 1500s, Coventry was at the centre of the cloth and textile trade and during the Middle Ages, it was one of the most influential locations in England.
As time passed, Coventry became known for manufacturing fine watches and clocks, while other technological innovations, such as the safety bicycle in the late 1800s, paved the way for the city to become one of the leading areas for car manufacture in the early 20th century.
During the same period, the city manufactured an array of other products, ranging from machine tools and aerospace components to electronics, telecoms equipment and man-made fibres.
Today, the economy in Coventry relies on finance, business services, logistics and leisure, more than on manufacturing. However, a number of car factories can still be found within city limits, such as LTI, the company that manufactures London's iconic black cabs, Jaguar, Rolls Royce and Peugeot. Meggitt Aircraft, a company that makes braking systems for the aerospace industry, is also located in Coventry.
Popular locations
Cast UK’s logistics opportunities
If you're looking for a promotion or simply want to change employer, Cast UK’s recruitment consultants can help you take the next step in your logistics career.
We work with hundreds of UK employers to ensure positions are filled by the most appropriate people. We ourselves only employ people with experience in procurement, logistics and supply chain.
To find out more about how Cast UK can help you recruit an Account Manager for your business or find you a job as an Account Manager then contact one of our consultant team on 0333 121 3345.
Contact us