Account Director jobs
Winning new clients is a high-energy job, with a high potential for blind alleys and expended time between successful campaigns. That’s why it’s highly cost effective to devote quality time and resources to retaining existing clients. For that, skilled account directors are required.
In larger logistics companies, account directors will have a team of account managers underneath them, and they will deal directly with clients on a one-to-one basis; clients generally like to be dealing with the same person, who will know their needs and issues. Account directors will oversee the whole customer retention operation, and will be responsible for strategic decisions to this end, but not necessarily the micromanagement of order fulfilment. The account director may also have responsibility for organising and instructing a sales team in order to win new clients, as well as seeking out new openings with existing clients and their partners.
Reporting to the company management, he or she will be expected to explain decisions and actions and provide regular reports. Any problems that cannot be addressed by the account managers will become the account director’s responsibility, followed ultimately by the management’s.
Maintaining morale will be an important role, both in the clients and in your own team. Whether this means treading on egg shells or throwing a party will depend on the relationship!
The skills required
Interpersonal skills, particularly diplomacy, will be a key skill of the account director. Since different clients will have different needs and desires, from methods of payment to hours of work to corporate personality, you will need to have an instinct for switching demeanour at the sound of a ringing phone.
Sales and marketing experience will be extremely useful, as selling one’s company’s benefits does not end with the winning of a client; they will probably be constantly seeking out other deals to reduce their overheads, and you will need to be able to convince them that your company is the best option for them. You’ll need the confidence to be able to make important decisions without constant recourse to senior management.
Account Director Jobs in Dumfriesshire
Dumfriesshire is a region in the central south of Scotland, bordering England to its south, Kirkcudbrightshire and Ayrshire to its west, and Lanarkshire, Peeblesshire and Selkirkshire to its north. Today it is part of Dumfries and Galloway, a county that stretches roughly along the route of the A7 in the east all the way over to the Irish Sea in the west. Its historic county town, Dumfries, is relatively large, with a population of over 40,000, and the same town is now the headquarters of Dumfries and Galloway. The town of Gretna, famous for marrying eloping couples, is just inside Scotland in Dumfriesshire.
The A74(M) and the main England to Glasgow railway passes through Dumfriesshire, and these provide good links between the cities of Edinburgh and England. There is certainly the potential for Account Director jobs to be created in Dumfriesshire, as there is wherever good communications link major centres of population.
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