Account Director jobs
Winning new clients is a high-energy job, with a high potential for blind alleys and expended time between successful campaigns. That’s why it’s highly cost effective to devote quality time and resources to retaining existing clients. For that, skilled account directors are required.
In larger logistics companies, account directors will have a team of account managers underneath them, and they will deal directly with clients on a one-to-one basis; clients generally like to be dealing with the same person, who will know their needs and issues. Account directors will oversee the whole customer retention operation, and will be responsible for strategic decisions to this end, but not necessarily the micromanagement of order fulfilment. The account director may also have responsibility for organising and instructing a sales team in order to win new clients, as well as seeking out new openings with existing clients and their partners.
Reporting to the company management, he or she will be expected to explain decisions and actions and provide regular reports. Any problems that cannot be addressed by the account managers will become the account director’s responsibility, followed ultimately by the management’s.
Maintaining morale will be an important role, both in the clients and in your own team. Whether this means treading on egg shells or throwing a party will depend on the relationship!
The skills required
Interpersonal skills, particularly diplomacy, will be a key skill of the account director. Since different clients will have different needs and desires, from methods of payment to hours of work to corporate personality, you will need to have an instinct for switching demeanour at the sound of a ringing phone.
Sales and marketing experience will be extremely useful, as selling one’s company’s benefits does not end with the winning of a client; they will probably be constantly seeking out other deals to reduce their overheads, and you will need to be able to convince them that your company is the best option for them. You’ll need the confidence to be able to make important decisions without constant recourse to senior management.
Account Director Jobs in Paisley
Renfrewshire town Paisley is located in the lowlands of Scotland and is the county town. But for a few fields it is joined to the west side of Glasgow, and is linked to the city by the A761, M8 and two railway lines (accessible at Paisley Canal and Paisley Gilmour Street). The centres of Glasgow and Paisley are about 6.5 miles (10 km) apart. Glasgow International Airport is just to the north of Paisley, rounding off a picture of connectedness that has been with Paisley since the canals came to town.
Nineteenth-century Paisley was well known for its weaving industry, and spawned two world-famous fashions that still bear its name: the droplet pattern called Paisley (which actually has Persian origins) and the Paisley shawl. The massive Anchor Mill still stands as testament to this industrious era. After major refurbishment in the 1990s the mill is now a mixed-use building, with office space and residential units within the dramatic edifice and the original iron bridge still crossing the canal.
Paisley is right in the heart of the action, with Glasgow as a neighbour, great links to the nation and the world, and some of the UK’s most breathtaking scenery on the doorstep. If you’re looking for Account Director work and you’re already in the Paisley area, you could well be in luck. Keep watching this space or get in touch with us now so we can alert you of any new vacancies.
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To find out more about how Cast UK can help you recruit an Account Director for your business or find you a job as an Account Director then contact one of our consultant team on 0333 121 3345.
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