Account Director jobs
Winning new clients is a high-energy job, with a high potential for blind alleys and expended time between successful campaigns. That’s why it’s highly cost effective to devote quality time and resources to retaining existing clients. For that, skilled account directors are required.
In larger logistics companies, account directors will have a team of account managers underneath them, and they will deal directly with clients on a one-to-one basis; clients generally like to be dealing with the same person, who will know their needs and issues. Account directors will oversee the whole customer retention operation, and will be responsible for strategic decisions to this end, but not necessarily the micromanagement of order fulfilment. The account director may also have responsibility for organising and instructing a sales team in order to win new clients, as well as seeking out new openings with existing clients and their partners.
Reporting to the company management, he or she will be expected to explain decisions and actions and provide regular reports. Any problems that cannot be addressed by the account managers will become the account director’s responsibility, followed ultimately by the management’s.
Maintaining morale will be an important role, both in the clients and in your own team. Whether this means treading on egg shells or throwing a party will depend on the relationship!
The skills required
Interpersonal skills, particularly diplomacy, will be a key skill of the account director. Since different clients will have different needs and desires, from methods of payment to hours of work to corporate personality, you will need to have an instinct for switching demeanour at the sound of a ringing phone.
Sales and marketing experience will be extremely useful, as selling one’s company’s benefits does not end with the winning of a client; they will probably be constantly seeking out other deals to reduce their overheads, and you will need to be able to convince them that your company is the best option for them. You’ll need the confidence to be able to make important decisions without constant recourse to senior management.
Account Director Jobs in Ayrshire
Ayrshire is located towards the south west of Scotland, on the Firth of Clyde. from south, through east to north it is bordered by Wigtownshire, Kircudbrightshire, Dumfriesshire, Lanarkshire, Glasgow and Aryll and Bute. Its county town is Ayr, but other large towns include Kilmarnock and Stirling; all three have populations around the 40,000 mark. Golfers will be familiar with the Ayrshire town of Troon, which has hosted the Open eight times.
There are enough large towns in Ayrshire to create reasonable prospects for finding Account Director jobs there. It is also well connected to two main cities of Scotland, Glasgow and Edinburgh, as well as Northern English cities like Carlisle, via the M74 and good rail links. The county also has several ferry ports, with services to Northern Ireland, Arran and Bute.
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To find out more about how Cast UK can help you recruit an Account Director for your business or find you a job as an Account Director then contact one of our consultant team on 0333 121 3345.
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