Customer Service Executive

Customer Service Executive
Romford, Essex
£28,000 per annum.
18-month FTC

Are you a strong administrator with a passion for providing excellent customer service? Do you want to join a business who are built on a foundation of stability but always looking to grow? If so, you should keep on reading!

Our client is a 4^th generation owned business. This established business is looking to support and supply their customers with established relationships that are in place to be developed, and to grow.

What's in it for you?

• Opportunity to join a successful business with potential progression opportunities post contract.
• Working amongst a team of experienced and knowledgeable individuals.
• Genuine appreciation and respect shared amongst all members.
• Fantastic chance to grow within the business and develop your career.

What you'll be doing:

• Responsible for ensuring orders are processed quickly and correctly.
• Receiving and making phone calls to/from customers.
• Responding to customer e-mails helpfully and promptly.
• Data reporting and analysis.
• Liaise with operational teams including sales, accounts & technical.

What we need from you:

• Strong administration experience.
• Experience with B2B customer service.
• Experience with ZenDesk an advantage, not essential.
• Good at building long-term relationship and nurturing accounts.
• Excellent customer service.
• Well organised and good attention to detail.

Want to recruit a similar role?

Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK or to discuss how we can find talent for your business then please visit www.castuk.com

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