Fulfilment Manager jobs
One of the most important roles in the customer satisfaction drive, the fulfilment manager is in charge of making sure clients’ orders are received on time and that they get the correct orders. With some high-pressure industries such as construction, this could not be more important as many construction contractors use just-in-time deliveries to cut down on on-site storage; but it is vital that all the components arrive in the correct order.
Working with a team of consultants, the fulfilment manager will oversee every delivery from warehouse to customer, ensuring that the orders make it out on time. Sometimes clients will alter their orders, and it will be the fulfilment manager’s ultimate responsibility to make sure the IT system is kept up to date to reflect changes. As the actual orders will be processed by his or her team in the office and the warehouse, good management is required to keep things running smoothly using a light touch.
When errors do occur, the fulfilment manager will be responsible for its rectification; this might involve meeting the client to discuss compensation and giving assurances that the issue has been systematically removed.
The skills required
All conversations and communications with clients will need to be logged and acted upon, and as this will be done digitally, it will be absolutely necessary for the fulfilment manager to be comfortable with a range of IT solutions, particularly CRM systems and similar. Records of communications might be required to be pulled out in an instant should there be a dispute.
The role also requires great communication skills and an ability to work under pressure, as the time-sensitive nature of many of the deliveries will make failure expensive and could potentially harm the employer/client relationship.
Fulfilment Manager Jobs in Southport
If you’re scouring maps of Devon, Dorset or Sussex searching for Southport, stop now. It’s most definitely in the northern half of England, about halfway between Liverpool and Blackpool. Like the famous towered resort, it’s a tourist town, with miles of beach and the usual seaside attractions like boating lakes, a pier, a promenade and a famous model village. However it has close links with the city to its south, not least because both are in Merseyside.
The town grew up during the Victorian period as a fashionable spa town, and much of the architecture remains on the front. As workers’ holidays got a foothold, the town, with its good rail links, became a popular destination for the workers of places such as Liverpool, Preston, Wigan and Bolton to spend a week or a weekend in summer. With little of a manufacturing base, the town’s existence was threatened in the 60s and 70s as tourists got the option of flying to Spain or Greece instead of staying in Britain, but it managed to survive where others failed by focusing on short breaks and holding events such as air shows, flower shows and festivals.
Southport is best known in the area as having a large population of affluent people. It’s a favourite home of Liverpool and Everton footballers, as well as other celebrities, particularly those from the North West. There’s a thriving night life, with a wealth of bars, restaurants and clubs. Although it is not a traditional industrial town, sometimes Fulfilment Manager positions do come up in the Southport area. Tourist towns do require a good deal of movement of goods to service both the local population and the visitors. There are frequently building and civil engineering projects in the region, too.
Popular locations
Cast UK’s logistics opportunities
Cast UK is a consultancy with jobs in every county and every city of the UK, so if you’re moving home, take a look at the positions available in your new area. If you’re simply looking for a career change, we’ve got dozens of jobs at any given time, and plenty of clients who might be looking for just your skills.
Our founder members and consultants are all logistics, procurement and supply chain backgrounds, so we have great knowledge of what employers and candidates are looking for in their staff and employers respectively. Employers often ask us to look for candidates they have confidence that we’ll help them find the most appropriate people for their positions.
So why not get in touch? Once we have your details, we’ll be able to start looking for great jobs that match your skills.
To find out more about how Cast UK can help you recruit a Fulfilment Manager for your business or find you a job as a Fulfilment Manager then contact one of our consultant team on 0333 121 3345.
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