Fulfilment Manager jobs
One of the most important roles in the customer satisfaction drive, the fulfilment manager is in charge of making sure clients’ orders are received on time and that they get the correct orders. With some high-pressure industries such as construction, this could not be more important as many construction contractors use just-in-time deliveries to cut down on on-site storage; but it is vital that all the components arrive in the correct order.
Working with a team of consultants, the fulfilment manager will oversee every delivery from warehouse to customer, ensuring that the orders make it out on time. Sometimes clients will alter their orders, and it will be the fulfilment manager’s ultimate responsibility to make sure the IT system is kept up to date to reflect changes. As the actual orders will be processed by his or her team in the office and the warehouse, good management is required to keep things running smoothly using a light touch.
When errors do occur, the fulfilment manager will be responsible for its rectification; this might involve meeting the client to discuss compensation and giving assurances that the issue has been systematically removed.
The skills required
All conversations and communications with clients will need to be logged and acted upon, and as this will be done digitally, it will be absolutely necessary for the fulfilment manager to be comfortable with a range of IT solutions, particularly CRM systems and similar. Records of communications might be required to be pulled out in an instant should there be a dispute.
The role also requires great communication skills and an ability to work under pressure, as the time-sensitive nature of many of the deliveries will make failure expensive and could potentially harm the employer/client relationship.
Fulfilment Manager Jobs in Hove
Hove is a south coast town that adjoins Brighton completely along its east side, and the two are collectively part of the city of Brighton and Hove. Although Hove proper has a population of 90,000, the local authority of Brighton and Hove is home to over a quarter of a million people, making it a sizeable concentration of people. Brighton is well known as being a holiday resort, whereas Hove, despite its coastline which is almost identical to its neighbour, is considered more of a residential area. Indeed, people from Hove (often light-heartedly) point out that they are from this more upmarket part of the area rather than Brighton, even if they are actually from Brighton! In recent years, with Brighton gaining a much more fashionable and bohemian image, perhaps the pendulum will swing the other way, particularly when people are selling their homes …
The town is a reasonably affluent and attractive place to live, and has an economically active populace attracted by pleasant surroundings and good shopping and entertainment areas. The UK’s largest distributor of snack foods, Palmer and Harvey (P&H) has its headquarters in Hove, as does the Mace convenience store chain.
The large population of economically active people in Hove and its surrounding area means that Fulfilment Manager jobs turn up from time to time here. The town and its mother city are busy all the year round; thanks to its vibrant entertainment and residential scene, Hove and Brighton do not become ghost towns out of season like some other resorts.
Popular locations
Cast UK’s logistics opportunities
Cast UK is a consultancy with jobs in every county and every city of the UK, so if you’re moving home, take a look at the positions available in your new area. If you’re simply looking for a career change, we’ve got dozens of jobs at any given time, and plenty of clients who might be looking for just your skills.
Our founder members and consultants are all logistics, procurement and supply chain backgrounds, so we have great knowledge of what employers and candidates are looking for in their staff and employers respectively. Employers often ask us to look for candidates they have confidence that we’ll help them find the most appropriate people for their positions.
So why not get in touch? Once we have your details, we’ll be able to start looking for great jobs that match your skills.
To find out more about how Cast UK can help you recruit a Fulfilment Manager for your business or find you a job as a Fulfilment Manager then contact one of our consultant team on 0333 121 3345.
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