ERP Systems Support Analyst
No matter how well implemented and run an ERP solution is, without constant monitoring and support it can slowly become overburdened and ineffective. An ERP support analyst is there to ensure everything is running as it should be by studying usage data, keeping on top of upgrades and managing the database and user support queries.
The role can be either technical, helping the main IT team to keep the system running properly, or perhaps working within another department, such as finance or whatever group of people is using the ERP solution. It will involve support in the normal sense – i.e. dealing with users’ complaints, queries and feedback – but with slightly more depth, for example analysing the way users interact with the solution to recommend add-ons or upgrades, and calculating trajectories to better plot future needs for the system.
The role is usually in-house, but it’s not uncommon for companies to let the ERP support analyst work remotely, so if that’s important to you, it’s worth mentioning – it also allows you to work for companies all over the world.
The skills required
Naturally, for any ERP system support role, you’re going to need to know ERPs inside out, but specifically the one that’s used in the company in question. With the complexity and add-on ecosystems that some of the top solutions have, you’re going to need to have plenty of experience dealing with the back end, preferably in a support role.
Any kind of IT support needs a good blend of system knowledge and communications skills. It’s always better to explain to users how they can solve a recurring issue than to simply go and fix it yourself, as it makes less work for yourself and the company, and makes the staff more efficient workers going forward. Blending the technical and the personal is key to making a success of this job.
ERP Systems Support Analyst Jobs in Sutton Coldfield
The town of Sutton Coldfield, in the north east of the Birmingham conurbation, has grown steadily over the centuries from a hamlet and manor house to what it is now, a largely residential town with a population of around 100,000 people. It’s a popular place to live for commuter into Birmingham, with a strong middle class element to it. To the east of the town’s built-up area (though technically part of the town) is Sutton Park, a beautiful area with ponds, lakes, ancient woodlands and wetlands, where many locals spend their free time.
During the industrial revolution Sutton Coldfield became a town well known for industry. Its most notable produce was armaments, mainly gun barrels and blades, but also of spades, knives and other tools. The industry in the area was relatively short-lived, however. The town remained wealthy, however, a fact not lost on the King, who imposed relatively high taxes on the town.
Today, retail and entertainment are important elements of Sutton Coldfield’s economy, and there’s a real upmarket feel to the place and many of its shops. It’s always worth looking for ERP Systems Support Analyst vacancies in such places, and Sutton Coldfield is no exception. Large amounts of goods are brought into the town to service the large and economically active population, so good managers and executives are always valued.
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Looking for ERP support work or workers?
Whether you’re a business looking to fill ERP support roles or an expert in search of a career change, Cast UK should be your first port of call.
Employers can take advantage of our list of highly motivated and expert candidates, with all the skills you could ever wish for in an ERP analyst with support experience. Our knowledgeable staff can match you up with those looking to change their careers in every location imaginable, so please call us on 0333 121 3345 today.
If you’re one of the ERP support experts who’s looking for such a role, it’s great to know that these kinds of jobs come up all the time at Cast UK, and there’s a good chance there’s a company looking for your talents right now. Please register with us and we’ll start making
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