ERP Systems Support Analyst
No matter how well implemented and run an ERP solution is, without constant monitoring and support it can slowly become overburdened and ineffective. An ERP support analyst is there to ensure everything is running as it should be by studying usage data, keeping on top of upgrades and managing the database and user support queries.
The role can be either technical, helping the main IT team to keep the system running properly, or perhaps working within another department, such as finance or whatever group of people is using the ERP solution. It will involve support in the normal sense – i.e. dealing with users’ complaints, queries and feedback – but with slightly more depth, for example analysing the way users interact with the solution to recommend add-ons or upgrades, and calculating trajectories to better plot future needs for the system.
The role is usually in-house, but it’s not uncommon for companies to let the ERP support analyst work remotely, so if that’s important to you, it’s worth mentioning – it also allows you to work for companies all over the world.
The skills required
Naturally, for any ERP system support role, you’re going to need to know ERPs inside out, but specifically the one that’s used in the company in question. With the complexity and add-on ecosystems that some of the top solutions have, you’re going to need to have plenty of experience dealing with the back end, preferably in a support role.
Any kind of IT support needs a good blend of system knowledge and communications skills. It’s always better to explain to users how they can solve a recurring issue than to simply go and fix it yourself, as it makes less work for yourself and the company, and makes the staff more efficient workers going forward. Blending the technical and the personal is key to making a success of this job.
ERP Systems Support Analyst Jobs in Royal Leamington Spa
The Romans, who loved a good mineral spring, knew all about the source, and would bathe in it between wine sessions. Centuries later the same spring would go on to make Leamington Spa’s fortune in the spa boom that gripped Britain in the nineteenth century. So popular was the town with Queen Victoria that she granted the town “Royal” status in 1838 (in fact it was called Leamington Priors until then, not Leamington Spa).
The town is located 20 miles (32 km) south east of the centre of Birmingham, 8 miles (13 km) south of Coventry and 27 miles (44 km) west of Northampton. As the popularity of spa towns declined towards the end of the nineteenth century, the town became a more typical industrial settlement, especially when the canals and railways came, although it kept some of its exclusive kudos and was a popular place for people from the cities to retire to or take a break. This led to it becoming a shopping town, and that aspect remains to this day. Engineering works, especially foundries, were common in the town, and that still goes on to some extent.
With an economically active population, good road and rail links, a fair amount of engineering work and some hi-tech industries in its business parks, Royal Leamington Spa is a deceptively promising place to find ERP Systems Support Analyst work. As a commuter town for Coventry, Birmingham and Leicester, it also opens up fantastic opportunities for anyone willing to travel.
Popular locations
Looking for ERP support work or workers?
Whether you’re a business looking to fill ERP support roles or an expert in search of a career change, Cast UK should be your first port of call.
Employers can take advantage of our list of highly motivated and expert candidates, with all the skills you could ever wish for in an ERP analyst with support experience. Our knowledgeable staff can match you up with those looking to change their careers in every location imaginable, so please call us on 0333 121 3345 today.
If you’re one of the ERP support experts who’s looking for such a role, it’s great to know that these kinds of jobs come up all the time at Cast UK, and there’s a good chance there’s a company looking for your talents right now. Please register with us and we’ll start making
Contact us