Account Manager jobs
Customer retention is one of the most important aspects of running a logistics business. As with any business, retaining profitable and reliable clients can make you the envy of your competitors by minimising the time and effort spent chasing new clients.
But retaining clients is not just about sitting back and enjoying the ride; it’s an active craft, involving constant communication with clients and senior management to ensure smooth running, met deadlines and fulfilled aspirations. Account managers are therefore a key employee in the customer retention effort.
Reporting to the account director and senior management, the account manager is a human interface with the clients. They will know their clients’ demands intimately and in turn, the client should appreciate the personal service and understanding. In large companies with many clients, this would be impossible without the account managers.
An account manager might also have a team of subordinates dealing with specific clients or sectors, and the manager will need to not only instruct them but also remain completely aware of what they are doing strategically and in detail.
The skills required
The account manager will need to be a flexible person, able to deal with different clients in their own unique ways. A deep knowledge of logistics and the industries they are dealing with will be essential. As they will be trusted by the customers to deliver on promises they make, they must also be able to both stay well connected with those within their company who make delivery possible, but also realise the limits of possibility so as not to overpromise and underdeliver.
Good, accurate reporting skills will be required, and a strategic mindset, able to interpret goals from management and account directors and turn them into results, will be essential.
Account Manager Jobs in Cumbria
Situated in the north-west of England and sharing a border with Scotland, Lancashire, North Yorkshire, Northumberland and County Durham, Cumbria is one of England's largest ceremonial counties and it includes settlements like Carlisle, Penrith and Kendal.
Throughout the region's history it has mainly been a rural location known for its stunning mountains and lovely towns and villages. It contains the Lake District National Park and those seeking Account Manager vacancies in Cumbria will certainly enjoy having this Area of Outstanding Natural Beauty right on their doorstep.
People have been living in Cumbria for thousands of years. The Castlerigg stone circle was built by Neolithic people around 3200 BC, while later inhabitants included the Romans, Angles and Vikings.
By the 19th century, mining had become an important part of the local economy, producing iron ore and coal, while a number of slate quarries established during that time are still in operation today.
These days, there are many large companies based in Cumbria, while plenty more have large facilities in the area. Many of these employers are based in manufacturing - in industries ranging from petrochemicals to food manufacture, steel production, paper making and packaging.
Just some examples include Sealy Beds, Corus, The Stobart Group, Kimberly-Clark, Carr's, McVitie's, Nestle, Heinz, Lakeland and GlaxoSmithKline.
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Cast UK’s logistics opportunities
If you're looking for a promotion or simply want to change employer, Cast UK’s recruitment consultants can help you take the next step in your logistics career.
We work with hundreds of UK employers to ensure positions are filled by the most appropriate people. We ourselves only employ people with experience in procurement, logistics and supply chain.
To find out more about how Cast UK can help you recruit an Account Manager for your business or find you a job as an Account Manager then contact one of our consultant team on 0333 121 3345.
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