Account Director jobs
Winning new clients is a high-energy job, with a high potential for blind alleys and expended time between successful campaigns. That’s why it’s highly cost effective to devote quality time and resources to retaining existing clients. For that, skilled account directors are required.
In larger logistics companies, account directors will have a team of account managers underneath them, and they will deal directly with clients on a one-to-one basis; clients generally like to be dealing with the same person, who will know their needs and issues. Account directors will oversee the whole customer retention operation, and will be responsible for strategic decisions to this end, but not necessarily the micromanagement of order fulfilment. The account director may also have responsibility for organising and instructing a sales team in order to win new clients, as well as seeking out new openings with existing clients and their partners.
Reporting to the company management, he or she will be expected to explain decisions and actions and provide regular reports. Any problems that cannot be addressed by the account managers will become the account director’s responsibility, followed ultimately by the management’s.
Maintaining morale will be an important role, both in the clients and in your own team. Whether this means treading on egg shells or throwing a party will depend on the relationship!
The skills required
Interpersonal skills, particularly diplomacy, will be a key skill of the account director. Since different clients will have different needs and desires, from methods of payment to hours of work to corporate personality, you will need to have an instinct for switching demeanour at the sound of a ringing phone.
Sales and marketing experience will be extremely useful, as selling one’s company’s benefits does not end with the winning of a client; they will probably be constantly seeking out other deals to reduce their overheads, and you will need to be able to convince them that your company is the best option for them. You’ll need the confidence to be able to make important decisions without constant recourse to senior management.
Account Director Jobs in Woking
Woking is a town in London’s commuter belt, about 21 miles (34 km) from the centre of the capital. It is a prosperous town with a population of about 60,000 in the town itself, but its borough as a whole is home to around 100,000. The Kenwood electronics company was founded in the town by, you guessed it, Ken Wood.
The town has international fame thanks to motor sport. It has been home to McLaren racing since the 1980s after moving from Colnbrook near Heathrow Airport. The racing division of McLaren has a fantastic facility for building its Formula One racing cars in the town, and they have recently opened a state-of-the-art factory for building their road cars, one of which wouldn’t leave you much change out of £200,000. Both factories are notable by their cleanliness, which makes the average operating theatre or satellite laboratory look a little grubby.
Woking is well served by road, rail and air, and its hi-tech industries mean that expertise in many fields is often sought. For our part, Account Director vacancies have been filled of late, and development seems to be continuing apace.
There are a couple of notable references to Woking in popular culture. In HG Wells’s The War of the Worlds, it is Horsell Common, just north of the town, where the aliens first land, and the town has a 7m high tripod statue in honour of this distinction. Wells wrote the story whilst staying in Woking. It was also the birthplace of The Jam’s Paul Weller, and was the inspiration for their hit single A Town Called Malice. Comedians Sean Lock and Harry Hill and TV cook Delia Smith were also born here.
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