Operations Director
Ref: 579803
London, UK
£100,000
- Permanent
- Strategic Operations Leadership
- Customer Experience Excellence
- Revenue Generation
About the candidate
An accomplished Operations and Customer Experience Director with a robust track record of overseeing operational transformations and customer experience enhancements. This candidate has demonstrated leadership in various high-growth environments, driving significant efficiency improvements, strategic integrations, and revenue generation. With a strong academic background, including an Executive MBA with distinction, they combine in-depth theoretical knowledge with practical expertise to deliver outstanding operational and customer-centric results.
What makes them great?
- Developed and led strategic initiatives resulting in a £2 million productivity increase and sales expert availability.
- Successfully expanded operational scale from managing 40k to 90k shipments daily, showcasing exceptional capacity to handle growth.
- Drive continuous improvement by implementing Lean Six Sigma methodologies, leading to enhanced operational success rates.
Areas of expertise
- Strategic integration and operational efficiency: Successfully integrated key logistics services into major operational frameworks, achieving significant cost savings and enhanced performance metrics.
- Revenue growth through customer experience: Transformed customer service departments into revenue-generating units, contributing significantly to the top-line growth.
- Leadership in high-growth settings: Proven ability to lead, mentor, and escalate teams to leadership roles within high-growth environments, substantially improving company metrics and scalability.