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Operations Director

Ref: 579803

London, UK

£100,000

  • Permanent
  • Strategic Operations Leadership
  • Customer Experience Excellence
  • Revenue Generation

About the candidate

An accomplished Operations and Customer Experience Director with a robust track record of overseeing operational transformations and customer experience enhancements. This candidate has demonstrated leadership in various high-growth environments, driving significant efficiency improvements, strategic integrations, and revenue generation. With a strong academic background, including an Executive MBA with distinction, they combine in-depth theoretical knowledge with practical expertise to deliver outstanding operational and customer-centric results.

What makes them great?

  • Developed and led strategic initiatives resulting in a £2 million productivity increase and sales expert availability.
  • Successfully expanded operational scale from managing 40k to 90k shipments daily, showcasing exceptional capacity to handle growth.
  • Drive continuous improvement by implementing Lean Six Sigma methodologies, leading to enhanced operational success rates.

Areas of expertise

  • Strategic integration and operational efficiency: Successfully integrated key logistics services into major operational frameworks, achieving significant cost savings and enhanced performance metrics.
  • Revenue growth through customer experience: Transformed customer service departments into revenue-generating units, contributing significantly to the top-line growth.
  • Leadership in high-growth settings: Proven ability to lead, mentor, and escalate teams to leadership roles within high-growth environments, substantially improving company metrics and scalability.