Operations Director

A highly experienced and strategically driven operations leader in logistics, adept at implementing substantial service improvements and cost reductions across global organisations. Leverages exceptional leadership and analytical skills to meet operational targets and strategic objectives. Experienced across pharmaceuticals, retail, eCommerce, and logistics sectors with a proven record in managing complex supply chains and operational systems. Possesses advanced project management, problem-solving, and communication skills, committed to driving efficiency and excellence.

• Successfully identified and implemented cost savings of over £4.5 million within the first year in a major beauty products company.
• Enhanced inventory management to save more than £1.1 million, boosting product availability from 72% to 98%.
• Increased order fulfilment rates from 95% to 99.98%, reducing customer complaints by 80% and cost of claims by 60% in a critical healthcare supply chain.
• Managed multi-million-pound contract negotiations, significantly reducing annual carrier costs by over £1.1 million.
• Adept at developing and implementing operational KPIs, improving service/cost outcomes, and driving significant online international sales growth.

• Advanced logistics management including extensive knowledge in procurement, vendor, and customer service management.
• Strategic leadership in overseeing large-scale operations, ensuring excellence in delivery and operational efficiency.
• Proven expertise in project management, budgeting, and strategic planning to optimise resource use and boost productivity.
• Strong skills in supply chain optimisation, ensuring cost-effective operations and improved service metrics.
• Effective communicator adept in negotiation, influencing stakeholders, and leading dynamic teams towards achieving corporate goals.