Key Account Manager - Logistics/ 3PL

Ref: 573584

Stoke On Trent, UK

£45,000

• Permanent
• 3PL Contract Management
• Client Relationship Management
• Immediately Available

About the candidate

With 15+ years of experience in logistics and key account management, the candidate brings a wealth of account management experience, particularly in a 3PL environment, managing multiple high-profile, FMCG customers. The candidate also has a strong grounding in operations having worked up to Operations Manager level, giving them a broader appreciation for clients and their SLA's & KPI's.

Candidate comes highly recommended and is immediately available and ready to start in January 2025.

What makes them great?

• Improved Customer NPS Scores: Revolutionised customer service protocols resulting in NPS scores increasing from below 6 to (perfect) 10.
• Elevated Revenue Performance: Key figure in the operational transition and restructuring, leading to enhanced customer retention and satisfaction.
• Recognised Leadership: Steered teams through transitions and trained new members, fostering an environment of accountability and improvement. Effective management on Admin team of 6 including Team Leader.

Areas of expertise

• Cost and Process Optimisation: Expert in identifying inefficiencies and implementing cost-saving measures.
• Client Relationship Management: Proven record in developing and strengthening relationships.
• Strategic Planning and Implementation: Skilled in strategic oversight and tactical implementation.