Head of Operations

Ref: 532951

Midlands

£80,000

• Permanent
• Strategic Leader
• Operations Management Expert
• Immediately Available

About the candidate

A seasoned professional with over three decades of experience in the supply chain, logistics, and operations management. Specialising in Final Mile Home Delivery and E-commerce warehousing & Fulfilment amongst other logistics sectors, this candidate brings a wealth of knowledge and strategic insights to any leadership role. They have demonstrated a consistent track record of achieving significant profit margins, improving service levels, and enhancing customer experience across various high-volume operations, both in-house & 3PL.

Having worked extensively at both strategic and operational levels, they excel in driving efficiencies through innovative process improvements, robust control mechanisms, and team empowerment. Highlights from their career include significant reductions in operating costs, improvements in delivery performance, and the successful management of complex, multi-site logistics operations for leading retail brands.

What makes them great?

• Initiated and implemented strategies that resulted in a 20% cost reduction, saving £275,000 annually.
• Enhanced delivery on-time performance from less than 70% to over 95%.
• Improved customer satisfaction scores significantly, leading to a rise in the Trustpilot score from 3.6 to 4.3 stars.
• Demonstrated ability to handle rapid operational scaling and complex logistical challenges in high-demand environments.

Areas of expertise

• Strategic Leadership: Experienced in leading operations that encompass supply chain management, procurement, and full-scope logistics services.
• Cost Reduction & Efficiency Improvements: Proven ability to drive significant cost savings and operational efficiencies at scale.
• Client Relationship Management: Skilled in managing and enhancing partnerships with key stakeholders to drive business and operational objectives.
• Change Management: Competent in orchestrating major change initiatives that align with strategic business goals and improve service delivery.