Head of Operations
Ref: 580963
St. Albans, UK
£60,000
- Permanent
- Leadership And Team Growth
- Improved Operation Efficiencies
- Immediately Available
About the candidate
The candidate is a seasoned Head of Operations, offering extensive expertise in operations management and team leadership. With a proven track record of driving business growth and operational excellence, they have successfully overseen a vast range of functions from client service management to complex project oversight. Holding an MBA and notable for consistently exceeding KPI targets, they bring a dynamic combination of academic credentials and hands-on experience to strategically lead large teams and enhance business processes.
What makes them great?
- Proven Leader: Successfully managed teams of up to 250 couriers, overseeing both directly and indirectly, site leads, managers on duty, and operational colleagues, bringing a strategic vision to daily operations.
- Business Growth: Instrumental in expanding operational capacity drastically, evidenced by increasing courier team size and delivery capacity, directly impacting company turnover and growth positively.
- Cost Reduction and Efficiency: Achieved significant cost savings and efficiency improvements, contributing positively to the EBITDA and overall customer satisfaction.
Areas of expertise
- People Leadership & Training - Demonstrated ability in leading large teams, ensuring effective training and professional growth.
- Cross-functional Collaboration - Expert in fostering cross-departmental collaboration to achieve business goals.
- Operations Management - Extensive experience in managing operations, enhancing productivity, and optimising processes.
- Stakeholder Engagement - Skilled in engaging with, and managing expectations of, vital business stakeholders.
- Logistics Management - Deep understanding of logistical aspects of operations, ensuring efficient process flows.