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Head of Operations

Ref: 579949

Bristol, United Kingdom

£90,000

  • Permanent
  • Operational Excellence
  • Strategic Leadership
  • Immediately Available

About the candidate

An entrepreneurial and people-focused leader boasting a rich experience of successfully managing large, diverse teams across multiple operations and warehouses. This seasoned professional has a proven track record of delivering multi-million-pound savings through operational excellence. Highly skilled in orchestrating efficient warehouse operations across the heavily regulated and e-commerce sectors, they bring forward expertise in implementing data-driven, lean process improvements, defining operational metrics, and enhancing safety, quality, efficiency, and customer experience. Financially savvy, their prowess extends to P&L management across startups and multinational environments.

What makes them great?

  • Delivered multi-million-pound savings through operational enhancements and lean initiatives.
  • Led substantial improvements in service quality and efficiency, achieving outstanding customer satisfaction metrics.
  • Successfully implemented technology solutions to streamline delivery processes, enhancing both the customer experience and operational scalability.
  • Optimized performance management systems, ensuring that service-level agreements with partners were not just met but exceeded.

Areas of expertise

  • Operations Management: Expert in overseeing strategy, multi-site leadership, warehousing, inventory management, vendor and carrier management, and 3PL management.
  • People Leadership: Strong in creating development plans, succession planning, and managing structured one-on-ones.
  • Data & Analytics: Proficient in data analysis, Excel, SQL, forecasting, KPI reporting, and OKRs creation.
  • Process Improvement: Specialist in process optimisation, lean and continuous improvements, automation, and the establishment of sustainable initiatives and SOPs.
  • Project & Stakeholder Management: Experienced in project management, senior stakeholder engagement, budget and P&L management.
  • Systems & Compliance: Well-versed in WMS, ERP, MRP systems, GDPR, and regulatory compliance.