Head of Business

Ref: 581679

West Midlands, UK

£80,000

• Permanent
• Strategic Business Leader
• Customer Relationship Management
• Immediately Available

About the candidate

This driven and enthusiastic professional comes with extensive experience as a Head of Business, specifically in the automotive sector. Having held roles in various high-performance environments, the candidate has demonstrated a robust commercial awareness and strategic operational management. Their leadership capabilities have been honed through managing departments in multiple dealership contexts, culminating in significant enhancements in business processes, sales figures, and customer satisfaction scores.

What makes them great?

• Proven Track Record: Improved overall satisfaction rates in car handover to 99.0, significantly above the national average.
• Revenue and Customer Satisfaction: Played a pivotal role in lifting business units to top positions within corporate rankings, due to focused customer service and smart operational improvements.
• Leadership and Development: Recognised for leading teams to achieve top-tier performance and satisfaction, fostering an environment of growth and success.

Areas of expertise

• Strategic Business Development: Spearheaded initiatives that improved operational efficiency and significantly increased sales metrics.
• Team Leadership and Management: Excelled in nurturing and propelling teams towards exceptional performance and satisfaction.
• Customer Relationship Management: Consistently enhanced customer service standards, directly contributing to superior client retention and satisfaction.
• Process Optimisation: Implemented new systems and protocols that streamlined operations, reducing costs, and enhancing service delivery.