Group Director - Operations
Ref: 191529
Leicestershire, UK
£80,000
- Permanent
- Strategic Leadership
- Operational Excellence
- Immediately Available
About the candidate
This seasoned Group Director of Operations is a leader in complex supply chain and logistics management. Their extensive experience spans high-pressure, multi-site operations, delivering measurable improvements in performance, efficiency, and profitability. Adept at strategic planning and hands-on leadership, they excel in managing operational budgets, leading large teams, and driving process improvements.
Their expertise shines in pallet network operations and customer service initiatives, interfacing seamlessly with senior management to build high-performing workplace cultures.
Certifications & Education
- CPC National and Air Freight Security certified.
- ROSPA Director Certificate of Health & Safety
- DGSA (Dangerous Goods Safety Advisors) certified.
What makes them great?
- Boosted service delivery metrics from 84% to 98.6% through transformative strategies.
- Drove national operational service rates from 80% to a consistent 99%.
- Oversaw 120 regional depots, optimising processes to enhance efficiency and service quality.
- Improved client satisfaction rates by 60% through targeted quality evaluation and feedback integration.
- Turned underperforming units into profitable operations with effective team and process development.
- Honoured with multiple industry awards for operational excellence and adherence to safety standards.
Areas of expertise
- Operational Strategy & Budget Management
- Multi-Site Leadership & Optimisation
- Customer Satisfaction Improvement
- Safety Compliance & Training
- Transformative Team Leadership