Customer Service Manager

Customer Service Manager

Location: Isleworth
Working Schedule: Monday - Friday 37.5 hours (No Weekends of Bank Holidays)
Salary: £32,000 Bonus

Permanent/Full time

If you are looking for an opportunity where you are responsible for the day-to-day management of the Customer Service Team, controlling and developing branch-based sales and margin in line with Company standards of performance. This is an exciting opportunity to learn and grow with a leading supplier in the industrial and safety sectors.

If you're ready to work in a team environment alongside talented people who take pride in delivering great results, apply today!

What will you be doing?

• Continuously assess staff against identified performance criteria and address issues of performance and conduct by applying company policies.
• Ensure all training requirements are met and regularly reviewed.
• Develop and implement sales plan that is focussed upon retaining and expanding business levels with existing customers and gaining new customers
• Ensure targets are clearly understood by the team and met on a consistent basis.
• Develop and maintain a close working relationship with the Field Sales team in order to ensure effective co-ordination of sales activities.
• Ensure that customer orders are processed accurately and in a timely manner
• Continually seek to improve communications between branch functions to achieve highest levels of customer service.

What will you ideally bring to the role?

• Excellent customer service skills.
• Outbound sales experience.
• Proven track record building and maintaining customer relationships.
• Good leadership.
• Be able to think critically, analyze situations, and make informed decisions to resolve customer concerns.
• To communicate well with their team and with customers.
• To understand their customers' needs, emotions, and motivations.

Why should I apply?

This is a fantastic chance to work in-house as part of a close-knit team who are looking for a new addition. This company offers on-going training and refresher courses, mentoring to support personal development/progression and continuously celebrates rewards and successes driven by high performance.

Don't miss out on this exciting opportunity to be part of a company that is making a difference and with big plans for the future.

Apply now and embark on a rewarding career path.

Want to recruit a similar role?

Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK or to discuss how we can find talent for your business then please visit www.castuk.com

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