Customer Service Executive

Customer Service Executive

Isleworth

£28,000 basic bonus benefits

Do you have strong customer service skills and are looking to join a close-knit team? Are you interested in sales?
If so, this could be the perfect role for you! You will be working for an established company with clear lines of progression.

What will you be doing?

• Make daily calls in accordance with the call diary to generate repeat orders, ensuring all orders are captured, and opportunities are taken to maximise sales and margin through range extensions, own brand etc.
• Grow and develop new and lapsed accounts within defined portfolio against targets working with other sales staff to achieve maximum potential
• Study reports, complete gap analysis on customer accounts, and constantly review customer trends with a view to identifying ways to increase sales and margin such as product switches to own brand, special offers etc.
• Accurately set up customers and orders on system, completing call logs and reports
• Deal with all customer issues/ queries/ requests for product and service information promptly, efficiently and courteously, ensuring appropriate follow-up is completed where required
• Manage out of stock items by communicating with purchasing and advising customer accordingly.
• Maintain effective communications and good working relationships with all internal and external teams, particularly operations, sales, stock control and credit control to ensure maximum customer service levels are achieved

What will you ideally bring to the role?

• Problem solving skills - Customers do not always self-diagnose their issues correctly
• Patience - Patience is crucial for customer service professionals. ...
• Attentiveness
• Emotional intelligence
• Clear communication skills
• Writing skills
• Creativity and resourcefulness
• Persuasion skills
• Is interested in progression within 2 years.

Why should I apply?

This is a fantastic chance to work in-house as part of a close-knit team. This company offers on-going training and refresher courses, mentoring to support personal development/progression and continuously celebrates rewards and successes driven by high performance.

Don't miss out on this exciting opportunity to be part of a company that is making a difference and with big plans for the future. Apply now to take the next step in your career!

Want to recruit a similar role?

Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK or to discuss how we can find talent for your business then please visit www.castuk.com

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