Job Title: Commercial Operations Coordinator
Location: Nottingham
Salary: £28-35,000 pa DOE
We are recruiting for a fast-growing and dynamic third-party logistics (3PL) provider, offering cutting-edge solutions to our customers. Our focus is on delivering efficient, reliable, and customer-centric fulfilment services that help our clients scale their operations with ease. As a modern and forward-thinking 3PL, we pride ourselves on leveraging technology, driving innovation, and maintaining a high standard of customer service in everything we do.
To support our continued growth, we are looking for a proactive and hands-on Commercial Operations Coordinator to join our team. This is a key role where you will be responsible for overseeing day-to-day operations within our warehouse, ensuring seamless fulfilment processes, and managing client relationships. If you have strong experience in warehouse operations, a keen eye for detail, and exceptional customer service skills, we want to hear from you!
As the Commercial Operations Coordinator, your role will be both operational and client-facing, ensuring smooth fulfilment and exceptional service for our customers. Your responsibilities will include:
Warehouse Operations Management
- Oversee day-to-day fulfilment operations to ensure efficient and accurate picking, packing, and shipping processes.
- Supervise a team of warehouse staff, ensuring productivity targets and quality standards are consistently met.
- Implement and maintain best practices for warehouse organisation, stock management, and inventory control.
- Coordinate inbound and outbound shipments, ensuring timely delivery and accurate order fulfilment.
- Identify opportunities for process improvement to enhance operational efficiency and reduce costs.
- Ensure compliance with safety and health regulations, as well as operational best practices.
Customer Account Management
- Act as the main point of contact for key customer accounts, managing relationships and ensuring their fulfilment needs are met.
- Proactively engage with clients to understand their needs, resolve any operational issues, and address queries related to fulfilment and logistics.
- Communicate effectively with customers, providing updates on order status, inventory levels, and any potential delays or issues.
- Work closely with the customer service team to provide outstanding service and build long-term customer loyalty.
- Collaborate with the sales and business development teams to onboard new customers and ensure smooth transitions.
Reporting & Analytics
- Track key performance metrics (KPIs) related to fulfilment efficiency, order accuracy, and customer satisfaction.
- Prepare regular reports on operational performance, highlighting trends and areas for improvement.
- Use data to identify opportunities for process optimization and cost savings, while ensuring the highest levels of service quality.
Team Leadership & Development
- Lead, mentor, and motivate the warehouse team, providing guidance and support to ensure high levels of performance and engagement.
- Conduct training sessions to ensure staff are up to date with the latest systems, tools, and processes.
- Foster a positive and collaborative work environment that supports employee development and retention.
Skills & Experience
- Proven experience in warehouse operations, ideally in a 3PL or fulfilment environment, with a strong understanding of logistics, inventory management, and order processing.
- Excellent customer service skills, with a track record of managing client relationships and resolving customer queries in a professional and timely manner.
- Account management experience is essential, with the ability to manage key customer accounts and act as a trusted point of contact.
- Strong leadership skills, with experience in managing and motivating teams in a fast-paced environment.
- Proactive and hands-on approach, with a focus on getting things done and solving problems as they arise.
- Excellent communication skills, both written and verbal, with the ability to interact effectively with internal teams and external clients.
- Ability to use warehouse management systems (WMS) and other logistics software to monitor performance and track orders.
- Strong organisational and time management skills, with the ability to multitask and prioritise in a fast-paced environment.
- A solutions-oriented mindset, always looking for ways to improve processes and enhance customer satisfaction.
