Fulfilment Manager jobs
One of the most important roles in the customer satisfaction drive, the fulfilment manager is in charge of making sure clients’ orders are received on time and that they get the correct orders. With some high-pressure industries such as construction, this could not be more important as many construction contractors use just-in-time deliveries to cut down on on-site storage; but it is vital that all the components arrive in the correct order.
Working with a team of consultants, the fulfilment manager will oversee every delivery from warehouse to customer, ensuring that the orders make it out on time. Sometimes clients will alter their orders, and it will be the fulfilment manager’s ultimate responsibility to make sure the IT system is kept up to date to reflect changes. As the actual orders will be processed by his or her team in the office and the warehouse, good management is required to keep things running smoothly using a light touch.
When errors do occur, the fulfilment manager will be responsible for its rectification; this might involve meeting the client to discuss compensation and giving assurances that the issue has been systematically removed.
The skills required
All conversations and communications with clients will need to be logged and acted upon, and as this will be done digitally, it will be absolutely necessary for the fulfilment manager to be comfortable with a range of IT solutions, particularly CRM systems and similar. Records of communications might be required to be pulled out in an instant should there be a dispute.
The role also requires great communication skills and an ability to work under pressure, as the time-sensitive nature of many of the deliveries will make failure expensive and could potentially harm the employer/client relationship.
Fulfilment Manager Jobs in Farnborough
Aviation enthusiasts will know straight away where Farnborough is, as it is the site of a world-famous air show. Every two years aviation companies from the defence and civil sectors descend on the town’s airport to demonstrate their wares and sign billion-dollar deals, and the general public are treated to aerobatics displays and low flypasts by the fastest and largest flying machines in the sky.
The town of Farnborough wraps around the north and east of the airport complex, located at the north-eastern tip of Hampshire. To its south is Aldershot, home to the famous barracks, and 14 miles (23 km) to the north west is Reading. The centre of London is 32 miles (50 km) north east. The M3 passes to Farnborough’s north as it connects Southampton with the M25. The town also has several railway stations connecting the aforementioned towns and cities.
Farnborough has a busy retail sector and some notable business parks, such as Farnborough Aerospace Centre and IQ Farnborough. The latter is a work in progress, but already hosts a BMW dealership, AgustaWestland, Autodesk, Bluhalo, Blue Coat Systems and Defence Strategy & Solutions among others. It’s a businesslike town that is well connected and affluent, so could well harbour Fulfilment Manager jobs as it goes about its work.
Popular locations
Cast UK’s logistics opportunities
Cast UK is a consultancy with jobs in every county and every city of the UK, so if you’re moving home, take a look at the positions available in your new area. If you’re simply looking for a career change, we’ve got dozens of jobs at any given time, and plenty of clients who might be looking for just your skills.
Our founder members and consultants are all logistics, procurement and supply chain backgrounds, so we have great knowledge of what employers and candidates are looking for in their staff and employers respectively. Employers often ask us to look for candidates they have confidence that we’ll help them find the most appropriate people for their positions.
So why not get in touch? Once we have your details, we’ll be able to start looking for great jobs that match your skills.
To find out more about how Cast UK can help you recruit a Fulfilment Manager for your business or find you a job as a Fulfilment Manager then contact one of our consultant team on 0333 121 3345.
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