Fulfilment Manager jobs
One of the most important roles in the customer satisfaction drive, the fulfilment manager is in charge of making sure clients’ orders are received on time and that they get the correct orders. With some high-pressure industries such as construction, this could not be more important as many construction contractors use just-in-time deliveries to cut down on on-site storage; but it is vital that all the components arrive in the correct order.
Working with a team of consultants, the fulfilment manager will oversee every delivery from warehouse to customer, ensuring that the orders make it out on time. Sometimes clients will alter their orders, and it will be the fulfilment manager’s ultimate responsibility to make sure the IT system is kept up to date to reflect changes. As the actual orders will be processed by his or her team in the office and the warehouse, good management is required to keep things running smoothly using a light touch.
When errors do occur, the fulfilment manager will be responsible for its rectification; this might involve meeting the client to discuss compensation and giving assurances that the issue has been systematically removed.
The skills required
All conversations and communications with clients will need to be logged and acted upon, and as this will be done digitally, it will be absolutely necessary for the fulfilment manager to be comfortable with a range of IT solutions, particularly CRM systems and similar. Records of communications might be required to be pulled out in an instant should there be a dispute.
The role also requires great communication skills and an ability to work under pressure, as the time-sensitive nature of many of the deliveries will make failure expensive and could potentially harm the employer/client relationship.
Fulfilment Manager Jobs in Fareham
The market town of Fareham lies towards the south of Hampshire, with Gosport to its south, Portsmouth to the south east and Southampton 10 miles (15 km) to the west. The south east of the town touches Fareham Lake, which forms the port of Portsmouth and Gosport, but at this point it is only navigable by small craft, and the marina has plenty of them on show.
As well as having historic links to the maritime centres to its south and west, Fareham carved out a reputation as a master of the clay-based industries, making bricks, tiles and chimney pots with their distinctive red hue. Although they are used all over the country, the most famous building made of Fareham red brick is the Royal Albert Hall in London.
Fareham is seen as a slightly more upmarket place to live than the port towns and cities nearby. It is well connected by road, rail and sea, and has lots of green space and the beautiful Hampshire countryside to the north. It has also become quite a notable centre for light industry and retail, with several retail areas and a technology park in the town. There could well be opportunities for Fulfilment Manager jobs in Fareham, and certainly in the seafaring locations within a few miles along the coast. This has always been a region of industry, and it looks set to continue with further investment and development.
Popular locations
Cast UK’s logistics opportunities
Cast UK is a consultancy with jobs in every county and every city of the UK, so if you’re moving home, take a look at the positions available in your new area. If you’re simply looking for a career change, we’ve got dozens of jobs at any given time, and plenty of clients who might be looking for just your skills.
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So why not get in touch? Once we have your details, we’ll be able to start looking for great jobs that match your skills.
To find out more about how Cast UK can help you recruit a Fulfilment Manager for your business or find you a job as a Fulfilment Manager then contact one of our consultant team on 0333 121 3345.
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