ERP Systems Support Analyst
No matter how well implemented and run an ERP solution is, without constant monitoring and support it can slowly become overburdened and ineffective. An ERP support analyst is there to ensure everything is running as it should be by studying usage data, keeping on top of upgrades and managing the database and user support queries.
The role can be either technical, helping the main IT team to keep the system running properly, or perhaps working within another department, such as finance or whatever group of people is using the ERP solution. It will involve support in the normal sense – i.e. dealing with users’ complaints, queries and feedback – but with slightly more depth, for example analysing the way users interact with the solution to recommend add-ons or upgrades, and calculating trajectories to better plot future needs for the system.
The role is usually in-house, but it’s not uncommon for companies to let the ERP support analyst work remotely, so if that’s important to you, it’s worth mentioning – it also allows you to work for companies all over the world.
The skills required
Naturally, for any ERP system support role, you’re going to need to know ERPs inside out, but specifically the one that’s used in the company in question. With the complexity and add-on ecosystems that some of the top solutions have, you’re going to need to have plenty of experience dealing with the back end, preferably in a support role.
Any kind of IT support needs a good blend of system knowledge and communications skills. It’s always better to explain to users how they can solve a recurring issue than to simply go and fix it yourself, as it makes less work for yourself and the company, and makes the staff more efficient workers going forward. Blending the technical and the personal is key to making a success of this job.
ERP Systems Support Analyst Jobs in Oldham
Located 10 km north-east of the centre of Manchester, Oldham is a town synonymous with the Industrial Revolution, as its numerous canals and mill buildings prove. Although outside the M60, it is still an integral part of the city, with many employees living in one and working in the other. In fact, this typical Lancashire town became part of newly formed Greater Manchester in 1974.
Though the mills have now gone, the industrial ethos continues to this day, which is why excellent ERP Systems Support Analyst positions in Oldham and its neighbouring towns of Chadderton, Royton, Shaw and Lees often emerge.
Precision engineering and tech firms have recently sprung up on the Victoria and Moss Lane industrial estates. Many of the mills have now been converted to residential or small business properties, but larger companies such as Medlock Interior, Ribble Packaging and Plastics Direct have made Oldham their home.
As Manchester’s growth as a business centre shows no sign of slowing down, towns in its orbit will continue to be attractive locations thanks to a blend of skilled workforce, excellent communications and relatively inexpensive property prices. The North West as a whole is fast emerging from the post-war slump as more and more businesses see the region as a superb place to base an HQ or regional office.
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Looking for ERP support work or workers?
Whether you’re a business looking to fill ERP support roles or an expert in search of a career change, Cast UK should be your first port of call.
Employers can take advantage of our list of highly motivated and expert candidates, with all the skills you could ever wish for in an ERP analyst with support experience. Our knowledgeable staff can match you up with those looking to change their careers in every location imaginable, so please call us on 0333 121 3345 today.
If you’re one of the ERP support experts who’s looking for such a role, it’s great to know that these kinds of jobs come up all the time at Cast UK, and there’s a good chance there’s a company looking for your talents right now. Please register with us and we’ll start making
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