ERP Systems Support Analyst
No matter how well implemented and run an ERP solution is, without constant monitoring and support it can slowly become overburdened and ineffective. An ERP support analyst is there to ensure everything is running as it should be by studying usage data, keeping on top of upgrades and managing the database and user support queries.
The role can be either technical, helping the main IT team to keep the system running properly, or perhaps working within another department, such as finance or whatever group of people is using the ERP solution. It will involve support in the normal sense – i.e. dealing with users’ complaints, queries and feedback – but with slightly more depth, for example analysing the way users interact with the solution to recommend add-ons or upgrades, and calculating trajectories to better plot future needs for the system.
The role is usually in-house, but it’s not uncommon for companies to let the ERP support analyst work remotely, so if that’s important to you, it’s worth mentioning – it also allows you to work for companies all over the world.
The skills required
Naturally, for any ERP system support role, you’re going to need to know ERPs inside out, but specifically the one that’s used in the company in question. With the complexity and add-on ecosystems that some of the top solutions have, you’re going to need to have plenty of experience dealing with the back end, preferably in a support role.
Any kind of IT support needs a good blend of system knowledge and communications skills. It’s always better to explain to users how they can solve a recurring issue than to simply go and fix it yourself, as it makes less work for yourself and the company, and makes the staff more efficient workers going forward. Blending the technical and the personal is key to making a success of this job.
ERP Systems Support Analyst Jobs in the County of Moray
The County of Moray is bordered by Nairnshire to the west, Inverness-shire to the south and Banff to the east, and to the north is the Moray Firth part of the North Sea. The town of Elgin is in the County of Moray, and has always been its traditional county town. In fact practically all roads lead to Elgin in Moray. The A96 passes through the county as it joins Aberdeen and Inverness, as the A941 and A95 head south, through the Caingorms, eventually joining the A9.
The main settlement of Moray, Elgin, is a reasonably large town by northern Scottish standards, with around 25,000 inhabitants, and is the main centre of employment in the County of Moray. Anyone looking for ERP Systems Support Analyst positions in this county should look to Elgin first, but also Inverness. Aberdeen is about 90 minutes’ drive from the heart of Moray, too, so could be a commuter’s option.
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Looking for ERP support work or workers?
Whether you’re a business looking to fill ERP support roles or an expert in search of a career change, Cast UK should be your first port of call.
Employers can take advantage of our list of highly motivated and expert candidates, with all the skills you could ever wish for in an ERP analyst with support experience. Our knowledgeable staff can match you up with those looking to change their careers in every location imaginable, so please call us on 0333 121 3345 today.
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