ERP Systems Support Analyst
No matter how well implemented and run an ERP solution is, without constant monitoring and support it can slowly become overburdened and ineffective. An ERP support analyst is there to ensure everything is running as it should be by studying usage data, keeping on top of upgrades and managing the database and user support queries.
The role can be either technical, helping the main IT team to keep the system running properly, or perhaps working within another department, such as finance or whatever group of people is using the ERP solution. It will involve support in the normal sense – i.e. dealing with users’ complaints, queries and feedback – but with slightly more depth, for example analysing the way users interact with the solution to recommend add-ons or upgrades, and calculating trajectories to better plot future needs for the system.
The role is usually in-house, but it’s not uncommon for companies to let the ERP support analyst work remotely, so if that’s important to you, it’s worth mentioning – it also allows you to work for companies all over the world.
The skills required
Naturally, for any ERP system support role, you’re going to need to know ERPs inside out, but specifically the one that’s used in the company in question. With the complexity and add-on ecosystems that some of the top solutions have, you’re going to need to have plenty of experience dealing with the back end, preferably in a support role.
Any kind of IT support needs a good blend of system knowledge and communications skills. It’s always better to explain to users how they can solve a recurring issue than to simply go and fix it yourself, as it makes less work for yourself and the company, and makes the staff more efficient workers going forward. Blending the technical and the personal is key to making a success of this job.
ERP Systems Support Analyst Jobs in Bootle
Modern-day Bootle is indistinguishable from the main conurbation of Liverpool, so absorbed has it become. However it is a distinct part, and is part of the Sefton area, the coastal borough that stretches up to Southport. Bootle is the home to Liverpool’s famous docklands, and is still active as a container port, despite a general decline in Liverpool’s status as a maritime hub. Liverpool itself is a relatively young city, and Bootle grew up around the same time as it, with its docks being built in the nineteenth century – indeed until Liverpool was such a major port, Bootle was q rather quaint resort.
Bootle lies to the north of the city of Liverpool, with an expansive front that faces onto the Mersey and the North Sea. Directly across the outlet is the northern tip of the Wirral, New Brighton, which is accessible by tunnel. The railway network connects Bootle directly to Liverpool, Southport, Preston and Manchester. Although the M57 and M58 pass to the east of the city area, there is no direct motorway access to the town.
Bootle suffered a substantial decline in the 1980s and 1990s as shipping companies limited their use of Liverpool’s docks, although the decline seems to have been arrested, and a major regeneration project is going on in the area. A major boost has been the return of liners to Liverpool in the past few years, which, it is hoped, will boost the economy and Liverpool’s reputation as a port. The proximity to the container port and the bustling streets of Liverpool means that there will always be a need for ERP Systems Support Analyst jobs to be filled, however, so Bootle looks set to continue playing a part in the logistics and supply chain industries.
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Looking for ERP support work or workers?
Whether you’re a business looking to fill ERP support roles or an expert in search of a career change, Cast UK should be your first port of call.
Employers can take advantage of our list of highly motivated and expert candidates, with all the skills you could ever wish for in an ERP analyst with support experience. Our knowledgeable staff can match you up with those looking to change their careers in every location imaginable, so please call us on 0333 121 3345 today.
If you’re one of the ERP support experts who’s looking for such a role, it’s great to know that these kinds of jobs come up all the time at Cast UK, and there’s a good chance there’s a company looking for your talents right now. Please register with us and we’ll start making
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