Account Manager jobs
Customer retention is one of the most important aspects of running a logistics business. As with any business, retaining profitable and reliable clients can make you the envy of your competitors by minimising the time and effort spent chasing new clients.
But retaining clients is not just about sitting back and enjoying the ride; it’s an active craft, involving constant communication with clients and senior management to ensure smooth running, met deadlines and fulfilled aspirations. Account managers are therefore a key employee in the customer retention effort.
Reporting to the account director and senior management, the account manager is a human interface with the clients. They will know their clients’ demands intimately and in turn, the client should appreciate the personal service and understanding. In large companies with many clients, this would be impossible without the account managers.
An account manager might also have a team of subordinates dealing with specific clients or sectors, and the manager will need to not only instruct them but also remain completely aware of what they are doing strategically and in detail.
The skills required
The account manager will need to be a flexible person, able to deal with different clients in their own unique ways. A deep knowledge of logistics and the industries they are dealing with will be essential. As they will be trusted by the customers to deliver on promises they make, they must also be able to both stay well connected with those within their company who make delivery possible, but also realise the limits of possibility so as not to overpromise and underdeliver.
Good, accurate reporting skills will be required, and a strategic mindset, able to interpret goals from management and account directors and turn them into results, will be essential.
Account Manager Jobs in Hampshire
A county located on the southern coast of England, and sharing borders with Dorset, Berkshire, Wiltshire, West Sussex and Surrey, Hampshire is the largest county in the south-east and is home to a number of important settlements including Portsmouth, Southampton, Basingstoke and Winchester. It's a good choice for those seeking Account Manager vacancies.
People have been living in the Hampshire region for thousands of years, with Neolithic settlers building hill forts and farms in the area. The Celts, Saxons, Angles, Romans and Normans also had communities here.
The port towns of Portsmouth and Southampton have long been important points for trade with the rest of the world, particularly with America in the 17th to 19th centuries. The Titanic set sail for her ill-fated maiden voyage from Southampton in 1912. Today, the city is a major port for cruise ships - it is home to the headquarters of Carnival UK - and it also processes a significant number of cargo and container ships.
Just some of the many companies based in Hampshire today include BAE Systems Surface Ships, IBM, Zurich, The Automobile Association, Motorola and Sony Professional Solutions.
Ford has an assembly plant in Hampshire, which primarily manufactures the brand's Transit models, while the region is also known for its pharmaceuticals, insurance, communications, IT and electronics sectors.
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Cast UK’s logistics opportunities
If you're looking for a promotion or simply want to change employer, Cast UK’s recruitment consultants can help you take the next step in your logistics career.
We work with hundreds of UK employers to ensure positions are filled by the most appropriate people. We ourselves only employ people with experience in procurement, logistics and supply chain.
To find out more about how Cast UK can help you recruit an Account Manager for your business or find you a job as an Account Manager then contact one of our consultant team on 0333 121 3345.
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