Account Manager jobs
Customer retention is one of the most important aspects of running a logistics business. As with any business, retaining profitable and reliable clients can make you the envy of your competitors by minimising the time and effort spent chasing new clients.
But retaining clients is not just about sitting back and enjoying the ride; it’s an active craft, involving constant communication with clients and senior management to ensure smooth running, met deadlines and fulfilled aspirations. Account managers are therefore a key employee in the customer retention effort.
Reporting to the account director and senior management, the account manager is a human interface with the clients. They will know their clients’ demands intimately and in turn, the client should appreciate the personal service and understanding. In large companies with many clients, this would be impossible without the account managers.
An account manager might also have a team of subordinates dealing with specific clients or sectors, and the manager will need to not only instruct them but also remain completely aware of what they are doing strategically and in detail.
The skills required
The account manager will need to be a flexible person, able to deal with different clients in their own unique ways. A deep knowledge of logistics and the industries they are dealing with will be essential. As they will be trusted by the customers to deliver on promises they make, they must also be able to both stay well connected with those within their company who make delivery possible, but also realise the limits of possibility so as not to overpromise and underdeliver.
Good, accurate reporting skills will be required, and a strategic mindset, able to interpret goals from management and account directors and turn them into results, will be essential.
Account Manager Jobs in Essex
Situated in the East of England, Essex is bordered by Cambridgeshire, Hertfordshire, Suffolk and Kent. It's also a Home County and is considered part of the London commuter belt, making it a great location for those seeking Account Manager vacancies.
Largely an agricultural area, for most of Essex's past, it comprised farmland and market towns. Significant development occurred during the Victorian era when the railways arrived.
After the second world war, two new towns - Harlow and Basildon - were created. These were built mainly to provide housing for the growing London population.
These days, the region is still predominantly agricultural, although places like Harlow are known for scientific innovation, technology and pharmaceuticals. Marconi - the world's first wireless factory - had a factory in Chelmsford. Part of the facility is now used by BAE Systems.
Companies based in Essex include Britvic, e2V Technologies, M&G Group and ebm-papst UK. Ford's European headquarters is located in Brentwood, while banknotes are manufactured in Loughton.
Stansted Airport is located in Essex, and it is served by airlines like Ryanair and EasyJet. It also processes cargo from a variety of companies including FedEx, British Airways World Cargo and UPS.
What's more, Lakeside Shopping Centre is one of Europe's largest retail areas. It's located a stone's throw from the north side of the River Thames and includes an indoor mall, as well as an IKEA, B&Q and outlets for Next and Marks & Spencer.
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Cast UK’s logistics opportunities
If you're looking for a promotion or simply want to change employer, Cast UK’s recruitment consultants can help you take the next step in your logistics career.
We work with hundreds of UK employers to ensure positions are filled by the most appropriate people. We ourselves only employ people with experience in procurement, logistics and supply chain.
To find out more about how Cast UK can help you recruit an Account Manager for your business or find you a job as an Account Manager then contact one of our consultant team on 0333 121 3345.
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